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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus/Octoplus Suite


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Old 12-20-2016, 18:30   #1 (permalink)
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Factory Unlock Service phone still locked


Hi, I tried to unlock a phone using the unlock service. The phone remained locked. Its an S7 from Boost Mobile.
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Old 12-21-2016, 07:32   #2 (permalink)
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Hello

Where is full Software log with performed operations?

http://forum.gsmhosting.com/vbb/f699...leted-2165826/.
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Old 12-21-2016, 10:29   #3 (permalink)
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I will do it over this morning and send it to you.
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Old 12-21-2016, 15:33   #4 (permalink)
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Octoplus/Octopus Samsung Factory Services v.1.4.3
-----------------------------------------------------------------------
Connecting to server..OK
Username: kaffy.forte
Authorization..OK
Checking smart card...
Smart card successfully checked.
Checking ballance..OK
Your balance: 330 credits.
Requesting history..OK
History successfully obtained!
-----------------------------------------------------------------------
Selected interface: USB
Searching for device. Please wait...
Waiting for device...
Found device on COM246
Reading info...
Detected device model: SM-G930P
HW Version: XXXXXXXXXXXBST
PDA version: G930PVPS4APK1
CSC version: G930PSPT4APK1
CP version: G930PVPS4APK1
Device SN: unknown
Device IMEI: 358991-07-260854-8
FRP/Reactivation: UNLOCK
Cannot read necessary data from phone via USB!
Please select UART interface, connect the phone via UART
cable and repeat then "Factory Unlock" operation.
-----------------------------------------------------------------------
Selected interface: UART
Note: Type *#0*# on the phone and connect UART cable.
Searching for device. Please wait...
Device not found!
Operation was cancelled!
-----------------------------------------------------------------------
Connecting to server..OK
Username: kaffy.forte
Authorization..OK
Checking smart card...
Smart card successfully checked.
Checking ballance..OK
Your balance: 330 credits.
Requesting history..OK
History successfully obtained!
-----------------------------------------------------------------------
Selected interface: UART
Note: Type *#0*# on the phone and connect UART cable.
Searching for device. Please wait...
Device not found!
-----------------------------------------------------------------------
Selected interface: UART
Note: Type *#0*# on the phone and connect UART cable.
Searching for device. Please wait...
Device not found!
-----------------------------------------------------------------------
Selected interface: UART
Note: Type *#0*# on the phone and connect UART cable.
Searching for device. Please wait...
Found device on COM26
Reading info...
Device model: SM-G930P
Device IMEI: 35899107260854
MSL address: R28H43CMNH
FRP/Reactivation: UNLOCK
Connecting to server..OK
Username: kaffy.forte
Authorization..OK
Checking smart card...
Could not check smart card!
-----------------------------------------------------------------------
Selected interface: UART
Note: Type *#0*# on the phone and connect UART cable.
Searching for device. Please wait...
Found device on COM26
Reading info...
Device model: SM-G930P
Device IMEI: 35899107260854
MSL address: R28H43CMNH
FRP/Reactivation: UNLOCK
Connecting to server..OK
Username: kaffy.forte
Authorization..OK
Checking smart card...
Could not check smart card!


i tried it this morning and I got this.
but the original work ID is 87205
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Old 12-21-2016, 15:41   #5 (permalink)
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Octoplus/Octopus Samsung Factory Services v.1.4.3
-----------------------------------------------------------------------
Connecting to server..OK
Username: kaffy.forte
Authorization..OK
Checking smart card...
Smart card successfully checked.
Checking ballance..OK
Your balance: 330 credits.
Requesting history..OK
History successfully obtained!
-----------------------------------------------------------------------
Selected interface: UART
Note: Type *#0*# on the phone and connect UART cable.
Searching for device. Please wait...
Found device on COM26
Reading info...
Device model: SM-G930P
Device IMEI: 35899107260854
MSL address: R28H43CMNH
FRP/Reactivation: UNLOCK
Connecting to server..OK
Username: kaffy.forte
Authorization..OK
Checking smart card...
Smart card successfully checked.
Checking ballance..OK
Your balance: 330 credits.
Sending device information..OK
Checking operation...OK
Requesting MSL code...OK
Deactivating MSL...OK
Unlocking phone...
Phone is successfully unlocked
Please type '00000000' (8 zeros) on the phone if needed.


but it still remains locked. Says Invalid Sim
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Old 12-21-2016, 16:02   #6 (permalink)
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Sprint, Verizon devices are not supported for Factory Unlock and credits are not refunded!
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Old 12-22-2016, 01:31   #7 (permalink)
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Soooo... my 220 credits are gone? But then why would it go thru the process if it's not supported? I think you should think about refunding at least half of the credits. It simply doesn't seem fair.
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