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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus/Octoplus Suite

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Old 12-14-2011, 20:13   #1 (permalink)
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fail in internet connection during unlock LT15i

hi,
this is my problem:

Platform: SE Qualcomm
Selected model: LT15i
Connecting to server...OK
Username: master70
Authorizing...OK
Octopus smart card is present.
Checking smart card...OK
Checking balance...OK
Your balance: 10 credits.
To unlock LT15i you need to have 10 credits.
--------------------------------------------------------------------------------
Platform: SE Qualcomm
Selected model: LT15i
Please, disconnect battery, attach testpoint and connect USB cable...OK
Sending preloader...OK
Please, disconnect testpoint.
Waiting for preloader...OK
Reading info...
Sending loader...OK
Reading info...OK
IMEI: 358148-04-427258-6
Checking security...OK
Reading security area...OK
Backup saved to "C:\Program Files\GsmServer\Octopus_SE\BACKUP\LT15i_3581480442 7258_14-12-2011_15-50-32.BKP"
Checking TA...OK
IMEI: 358148-04-427258-6
Calculating security on the server...
Sending TA to server...OK
Calculating. Please, wait...OK
Receiving TA...Failed!
Checking security area...
Received TA has wrong size!


and when i repeat the procedure then i saw that my credit was gone
what can i do?
 
Old 12-15-2011, 07:11   #2 (permalink)
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Hello.
Please disable firewall (if it is running) in your PC and try again.
 
Old 12-15-2011, 14:55   #3 (permalink)
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but, im out of credits !!
 
Old 12-15-2011, 14:57   #4 (permalink)
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my problem wasnt the firewall, it was a internet connection failure, but it comsumes 10 credits anyway without finishing the process.
 
Old 12-15-2011, 15:30   #5 (permalink)
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Quote:
10 credits anyway without finishing the process.
We have added You 10 credits, so please try again.
 
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Old 12-15-2011, 20:41   #6 (permalink)
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Ok thanks, its done already!!!
 
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