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12-12-2017, 18:03
| #1 (permalink) | |
| No Life Poster   Join Date: Oct 2005 Location: Alexandria-Egypt Age: 36
Posts: 912
Member: 187853 Status: Offline Sonork: 100.1609563 Thanks Meter: 1,201  | Ocotups Credit question [Answered] Quote:
some credit cut and phone not unlocked so any way to reset the account or what should we have to do right now ! br, ahmedzitoon Last edited by Octopus box; 12-12-2017 at 20:42. | |
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12-12-2017, 20:42
| #2 (permalink) |
| Product Supporter   Join Date: Oct 2009 Location: Romania, Bucharest
Posts: 99,835
Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411 | Post here full Software log with all performed operations, we will check. Also read and always follow these rules: http://forum.gsmhosting.com/vbb/f699...leted-2165826/, http://forum.gsmhosting.com/vbb/f62/...rules-1591101/. |
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12-14-2017, 18:00
| #3 (permalink) | |
| No Life Poster Join Date: Oct 2005 Location: Alexandria-Egypt Age: 36
Posts: 912
Member: 187853 Status: Offline Sonork: 100.1609563 Thanks Meter: 1,201 | here is log file , Quote:
ahmedzitoon | |
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12-14-2017, 20:39
| #4 (permalink) |
| Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest
Posts: 99,835
Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,411 | Accordingly to your Software log, "Unlock" operation was not performed completely. We have added You 210 Credits to your account to repeat the operation. Do the following: 1. Fully charge phone's battery. 2. Write first security backup "Security-SM-G935T-RF8H31ET04M-11-12-2017_23-15-08-.asec" back into the phone to back phone to it's initial state. 3. Repeat the «Unlock» operation again. 4. Post here the result. Connect the phone directly to PC motherboard USB port, don’t use USB hubs, this is important. Use stable Internet connection, disable antivirus and firewall, if they are running. The unlocking process takes about 10 minutes, please do not disconnect the cable and do not confirm / do not press / reboot any messages that appear on the screen of the phone during the unlocking process. |
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