Octopus Box card not found [Answered] - GSM-Forum

semha123 · 08-08-2017, 11:07

Hey Guys ,
*Yesturday i get this error message evrytime i plug my octopus box

i did plug and replug , try to uninstall drivers but still getting the same error message
i tried with update dongle but i get this message everytime
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found 0 cards.
Please, check if the cards are inserted and all software that are working with the cards are closed

im using octopus 2.5.6

help me please !

Octopus box · 08-08-2017, 11:38

Hello.

Please install the following card driver, restart PC, then check whether You can start the Software. card

semha123 · 08-08-2017, 11:54

thanks bro for replying , but still the same erro message the driver sent was not properly installed
i have win 7 32bit

Octopus box · 08-08-2017, 12:16

Try to use different USB ports of PC motherboard for connection of the box. Also, please post here, or send us in private messages, a screenshot of PC Device manager with connected box and expanded "Smart card readers" section.

If the problem is still the same, contact us to Skype, we will try to help You remotely. Our contacts You can find in our profile.

naazerkhan · 08-08-2017, 16:52

Remove smart card and try to update manualy with card reader. And clean the card .plug to box and try it again

Błażejgsm · 07-26-2018, 12:24

hello

I have the same problem with OCTOPUS, today I tried to run the program and none of them work. (LG, SAMSUNG, HUAWEI) "The card was not found!" I tried on three different computers. please help

Octopus box · 07-26-2018, 12:44

Hello.

Please re-connect Box, run "Updater.exe" from Software installation folder and re-update card, then re-connect Box again and run Software.

To avoid problems with card please always disconnect all boxes and other devices from PC before to use Octoplus Box and Software.

Błażejgsm · 07-26-2018, 14:03

I use huawei updater and samsung card updater
I do as you wrote and all the time a message

Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found 0 cards.
Please, check if the cards are inserted and all software that are working with the cards are closed

Octopus box · 07-26-2018, 15:38

Quote:

Found 0 cards.

Please check is Windows Device Manager, whether card device appear, when You connect Box to PC. Also check whether drivers for card is successfully/correctly installed.

freezone2010 · 07-27-2018, 07:25

please help me error card not found

Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 0002346D
Selected card: 000002346D
Updates count: 48
Updates limit: 48
Activations:
- LG - FULL (ver 2.5)
- Samsung - FULL (ver 2.5)
- JTAG - NO
- FRP - NO
Creating secure connection...
The number of updates has exceeded the maximum value!
Could not create secure connection!

Octopus box · 07-27-2018, 08:59

Disconnect all devices from PC, re-boot PC, connect Octopus Box and run Software.

Błażejgsm · 07-27-2018, 12:24

when I connect the box to the computer, the au9540 smart card reader is very hot. without a card the chip is also very hot
does not detect the card, card inserted correctly.

Octopus box · 07-27-2018, 12:36

Try to put card into another external card reader/dongle or to another Box and try again.

Błażejgsm · 07-27-2018, 21:21

I put the card into another box and managed to update. unfortunately the octopus box is damaged. I run programs on the BB5 box

thank you for your help

gsmline · 08-09-2018, 13:27

Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found 0 cards.
Please, check if the cards are inserted and all software that are working with the cards are closed

08-08-2017, 11:07	#1 (permalink)
semha123 Junior Member Join Date: Oct 2014 Location: GAFSA Posts: 2 Member: 2276455 Status: Offline Sonork: The Sonork client merges Thanks Meter: 0	Octopus Box card not found [Answered] Hey Guys , Yesturday i get this error message evrytime i plug my octopus box i did plug and replug , try to uninstall drivers but still getting the same error message i tried with update dongle but i get this message everytime Searching for server... Server greeting: "Card updates server v.2.2" Searching installed cards... Found 0 cards. Please, check if the cards are inserted and all software that are working with the cards are closed im using octopus 2.5.6 help me please ! Last edited by Octopus box; 07-26-2018 at 12:44.*

08-08-2017, 12:16	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Try to use different USB ports of PC motherboard for connection of the box. Also, please post here, or send us in private messages, a screenshot of PC Device manager with connected box and expanded "Smart card readers" section. If the problem is still the same, contact us to Skype, we will try to help You remotely. Our contacts You can find in our profile. Last edited by Octopus box; 08-09-2017 at 06:31.

07-26-2018, 12:24	#6 (permalink)
Błażejgsm Junior Member Join Date: Aug 2005 Age: 43 Posts: 5 Member: 172973 Status: Offline Thanks Meter: 0	Card not found octopus hello I have the same problem with OCTOPUS, today I tried to run the program and none of them work. (LG, SAMSUNG, HUAWEI) "The card was not found!" I tried on three different computers. please help

08-08-2017, 11:38	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Hello. Please install the following card driver, restart PC, then check whether You can start the Software. card

08-08-2017, 11:54	#3 (permalink)
semha123 Junior Member Join Date: Oct 2014 Location: GAFSA Posts: 2 Member: 2276455 Status: Offline Sonork: The Sonork client merges Thanks Meter: 0	thanks bro for replying , but still the same erro message the driver sent was not properly installed i have win 7 32bit

08-08-2017, 16:52	#5 (permalink)
naazerkhan Freak Poster Join Date: Jun 2009 Location: Sky Mobile™ Posts: 441 Member: 1049764 Status: Offline Sonork: 100.1678585 Thanks Meter: 62	Remove smart card and try to update manualy with card reader. And clean the card .plug to box and try it again

07-26-2018, 12:44	#7 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Hello. Please re-connect Box, run "Updater.exe" from Software installation folder and re-update card, then re-connect Box again and run Software. To avoid problems with card please always disconnect all boxes and other devices from PC before to use Octoplus Box and Software.

07-26-2018, 14:03	#8 (permalink)
Błażejgsm Junior Member Join Date: Aug 2005 Age: 43 Posts: 5 Member: 172973 Status: Offline Thanks Meter: 0	I use huawei updater and samsung card updater I do as you wrote and all the time a message Searching for server... Server greeting: "Card updates server v.2.2" Searching installed cards... Found 0 cards. Please, check if the cards are inserted and all software that are working with the cards are closed

07-27-2018, 07:25	#10 (permalink)
freezone2010 Junior Member Join Date: Feb 2009 Location: alabang muntinlupa Posts: 31 Member: 974837 Status: Offline Thanks Meter: 5	please help me error card not found Searching for server... Server greeting: "Card updates server v.2.2" Searching installed cards... Found card with s/n 0002346D Selected card: 000002346D Updates count: 48 Updates limit: 48 Activations: - LG - FULL (ver 2.5) - Samsung - FULL (ver 2.5) - JTAG - NO - FRP - NO Creating secure connection... The number of updates has exceeded the maximum value! Could not create secure connection!

07-27-2018, 08:59	#11 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Disconnect all devices from PC, re-boot PC, connect Octopus Box and run Software.

07-27-2018, 12:24	#12 (permalink)
Błażejgsm Junior Member Join Date: Aug 2005 Age: 43 Posts: 5 Member: 172973 Status: Offline Thanks Meter: 0	when I connect the box to the computer, the au9540 smart card reader is very hot. without a card the chip is also very hot does not detect the card, card inserted correctly.

07-27-2018, 12:36	#13 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Try to put card into another external card reader/dongle or to another Box and try again.

07-27-2018, 21:21	#14 (permalink)
Błażejgsm Junior Member Join Date: Aug 2005 Age: 43 Posts: 5 Member: 172973 Status: Offline Thanks Meter: 0	I put the card into another box and managed to update. unfortunately the octopus box is damaged. I run programs on the BB5 box thank you for your help

08-09-2018, 13:27	#15 (permalink)
gsmline Freak Poster Join Date: May 2003 Location: Poland Age: 46 Posts: 397 Member: 27843 Status: Offline Sonork: 100.1646294 Thanks Meter: 26	Searching for server... Server greeting: "Card updates server v.2.2" Searching installed cards... Found 0 cards. Please, check if the cards are inserted and all software that are working with the cards are closed