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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus/Octoplus Suite

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Old 05-30-2017, 05:28   #1 (permalink)
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samsun galaxy s7 sm-g930t


can it be done it had the unlock app
 
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Old 05-30-2017, 06:17   #2 (permalink)
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Hello.

You can try to unlock your T-Mobile USA device via Mobile Device Unlock App, which is installed on your phone. You should do the next steps:

1. Install and run the latest Octoplus Suite Software (Software).
2. Enter your Username and Password at "Support & options" tab in Suite Software.
3. Goto "Remote service" tab.
4. Select "Brand: Samsung", "Service: T-Mobile USA - Official (Mobile Device Unlock App)", "Category: T-Mobile USA - Official (Mobile Device Unlock App)" (this is general T-Mobile service, not only for Samsung).
5. Press "Information" button in Software to read detailed info about selected service.
6. Enter your device IMEI in IMEI field.
7. Press "Send Request" button in Software.

You will not get code to unlock your device. In few days (1-3 business days) You should run Suite Software again and check your orders history ("Orders history" button in Software). If your device is ready for unlock, run "Mobile Device Unlock App" app in your phone and press "Permanent Unlock" button.
 
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Old 05-31-2017, 08:14   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

You can try to unlock your T-Mobile USA device via Mobile Device Unlock App, which is installed on your phone. You should do the next steps:

1. Install and run the latest Octoplus Suite Software.
2. Enter your Username and Password at "Support & options" tab in Suite Software.
3. Goto "Remote service" tab.
4. Select "Brand: Samsung", "Service: T-Mobile USA - Official (Mobile Device Unlock App)", "Category: T-Mobile USA - Official (Mobile Device Unlock App)" (this is general T-Mobile service, not only for Samsung).
5. Press "Information" button in Software to read detailed info about selected service.
6. Enter your device IMEI in IMEI field.
7. Press "Send Request" button in Software.

You will not get code to unlock your device. In few days (1-3 business days) You should run Suite Software again and check your orders history ("Orders history" button in Software). If your device is ready for unlock, run "Mobile Device Unlock App" app in your phone and press "Permanent Unlock" button.
Is it working fine the T-Mobile Device Unlock method? or offline/down?
I would like to unlock a G930T but I don't know if can be processed without problems. Thank you

Last edited by Octopus box; 06-02-2017 at 07:57.
 
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Old 05-31-2017, 08:18   #4 (permalink)
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Yes, service should work fine.
 
Old 06-01-2017, 21:31   #5 (permalink)
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Yes, service should work fine.
Yesterday I tried to purchase credits for the unlock. I contacted gsmserver support but told me T-Mobile Device Unlock App is not supported yet by Octoplus Suite and my phone wont be unlocked. What can I do?
 
Old 06-02-2017, 08:17   #6 (permalink)
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Yes, unfortunately mentioned above service is disable at the moment. Today we have added new service for unlocking devices with T-Mobile Device Unlock App. Please re-start Suite Software, select "T-Mobile USA", "T-Mobile - Unlock APP (Alcatel, LG, HTC, Samsung, Xperia)" and try to proceed the Unlock operation by the procedure as written above.
 
Old 06-03-2017, 20:11   #7 (permalink)
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Originally Posted by Octopus box View Post
Yes, unfortunately mentioned above service is disable at the moment. Today we have added new service for unlocking devices with T-Mobile Device Unlock App. Please re-start Suite Software, select "T-Mobile USA", "T-Mobile - Unlock APP (Alcatel, LG, HTC, Samsung, Xperia)" and try to proceed the Unlock operation by the procedure as written above.
on Jun 2 I bought the service and status still pending, ID 196328
 
Old 06-04-2017, 18:38   #8 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Yes, unfortunately mentioned above service is disable at the moment. Today we have added new service for unlocking devices with T-Mobile Device Unlock App. Please re-start Suite Software, select "T-Mobile USA", "T-Mobile - Unlock APP (Alcatel, LG, HTC, Samsung, Xperia)" and try to proceed the Unlock operation by the procedure as written above.
Now my order 196328 was rejected. Why?
 
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Old 06-05-2017, 07:55   #9 (permalink)
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Unfortunately, remote service didn't mention the reason, why your request was rejected. Try again later.
 
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Old 06-07-2017, 17:14   #10 (permalink)
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suite app

Quote:
Originally Posted by Octopus box View Post
Hello.

You can try to unlock your T-Mobile USA device via Mobile Device Unlock App, which is installed on your phone. You should do the next steps:

1. Install and run the latest Octoplus Suite Software (Software).
2. Enter your Username and Password at "Support & options" tab in Suite Software.
3. Goto "Remote service" tab.
4. Select "Brand: Samsung", "Service: T-Mobile USA - Official (Mobile Device Unlock App)", "Category: T-Mobile USA - Official (Mobile Device Unlock App)" (this is general T-Mobile service, not only for Samsung).
5. Press "Information" button in Software to read detailed info about selected service.
6. Enter your device IMEI in IMEI field.
7. Press "Send Request" button in Software.

You will not get code to unlock your device. In few days (1-3 business days) You should run Suite Software again and check your orders history ("Orders history" button in Software). If your device is ready for unlock, run "Mobile Device Unlock App" app in your phone and press "Permanent Unlock" button.
I was about to do the order when it asked if imei was clean because I wouldn't get refunded if it was, well I checked on the tmobile page and it said "Your device is blocked and will not work on T-Mobile’s network. If you think this is an error, please call Customer Care at 1-877-453-1304"

so I guess I have to clear the imei first right ?
 
Old 06-09-2017, 05:42   #11 (permalink)
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I am getting the following error when I attempt to use the Remote Service to unlock a Tmobile G930T using the latest Octopus Suite 1.4.6.1

Sending request to server...Failed!
Internal Server Error (errCode:0002)
 
Old 06-09-2017, 06:24   #12 (permalink)
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This error means that, unfortunately, this service is currently not available.
 
Old 06-09-2017, 12:38   #13 (permalink)
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When will the service be back online ?

Customer needs their phone back today...
 
Old 06-10-2017, 07:45   #14 (permalink)
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Quote:
Originally Posted by Octopus box View Post
This error means that, unfortunately, this service is currently not available.
Can you check my order #196340 please? Delivery Time says 1 - 3 Days but I was ordered on June 05 and it's pending. Thank you
 
Old 06-10-2017, 08:06   #15 (permalink)
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196340 order is still being processed.
 
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