TMO G955U Unlock frozen [Answered]

[Pupilliam]

Hello, I am using Octoplus Suite to unlock S8+ for T-Mobile and it is hanging on part of the process. Here is the log:

Welcome to Octoplus Suite version 1.5.8
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Initializing Android Debug Bridge...OK
Searching for a phone. Please wait...
Please, press "OK" button on the phone to allow USB debugging.
Selected model: SM-G955U
Detected phone model: SM-G955U
Firmware compiled date: Wed Jul 31 22:52:45 KST 2019
PDA Version: G955USQS6DSH3
CSC Version: G955UOYN6DSH3
SW Version: G955USQS6DSH3
Phone SN: R38J30G13QN
Android version: 9 (PPR1.180610.011)
Sales code: TMB
Country: USA
Phone platform: msm8998
Chip name: unknown
Modem chip: MSM8998
Security patch level: 2019-08-01
SIM 1: absent
Codename: dream2qltesq
Connecting to modem port...
Found phone on COM5
Reading IMEI...OK
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Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: james.kaatz
Authorizing...OK
Checking balance...OK
Checking operation...OK
Your balance: 200 credits.
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Sending device information...OK
Rebooting phone
Searching for a phone. Please wait...OK
Rebooting phone
Searching for a phone. Please wait...OK
Rebooting phone in Upload Mode.

Phone is not in Upload Mode, it is in the normal mode.

[Octopus box]

Please, close the Software and send us latest *.log and *.logx files from "C:\Program Files (x86)\Octoplus\Octoplus_Suite\LOG" folder. We will research where can be the problema and try to find solution.