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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus/Octoplus Suite


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Old 08-17-2017, 11:25   #1 (permalink)
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Smile try to order server [Solved]


trying to order metro pc device unlock app (samsung j-327t1) server reported error
Welcome to Octoplus/Octopus Suite version 1.4.6
-------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------
Selected vendor: MetroPCS USA - Official Unlock (Mobile Device Unlock
app)
Selected model: MetroPCS USA - Official Unlock (Mobile Device Unlock app)
Checking input params...OK
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: kumeprog
Authorizing...OK
Checking balance...OK
Checking operation...OK
Get credits, needed for current operation...OK
Your balance: 370 credits.
This operation will cost You 270 credits.
Sending request to server...Failed!
Internal Server Error (errCode:0002)
-------------------------------------------------------------------------------------------

Last edited by Octopus box; 08-21-2017 at 10:07.
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Old 08-17-2017, 13:49   #2 (permalink)
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Hello.

Please try to order an unlock again now and post here the result.
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Old 08-17-2017, 15:17   #3 (permalink)
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yap it is workiing

thank you it is working i arady order and waiting for result order id=10412498
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Old 08-17-2017, 20:28   #4 (permalink)
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stil not unlocked

Team i received unlock sent message from suit i waited 45 minutes but still the device is not eligible to unlock message comes .i posted earlier my unlock order id is=10412498
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Old 08-18-2017, 11:28   #5 (permalink)
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still not unlocked

Team Mobile is still not unlocked ..i am uploading video proof ..it take me to upload a lot times a 100mgb video file ...can you check please my order result
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Old 08-18-2017, 11:31   #6 (permalink)
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Yes, accordingly to server logs, your request is completed. To unlock the phone You need to do the following: connect device to WI-FI, perform any android system updates, and follow the instructions on the Device Unlock Application.
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Old 08-18-2017, 11:51   #7 (permalink)
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not working

i already finished downloading updates ..the device unlock app doesn't have communication problems with server ...it gives error
unlock failed:This mobile is not eligible for unlock.....
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Old 08-18-2017, 13:26   #8 (permalink)
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Please record a video in which "This mobile is not eligible for unlock" error will be displayed and in which You will show phone's IMEI in Settings.
Upload this video to any file sharing service and send us download link for review.
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Old 08-18-2017, 17:04   #9 (permalink)
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ok sent

i have sent the link by PM
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Old 08-19-2017, 08:29   #10 (permalink)
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OK, we will check and write You the result on Monday.
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Old 08-21-2017, 09:49   #11 (permalink)
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i am waiting for result

team i am waiting for result
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Old 08-21-2017, 09:58   #12 (permalink)
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Thanks Team

Thanks Team Mobile is successfully unlocked ..and working Thanks for you help..
Thanks
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