unable to read out 6303i rm638

[*phone-company*]

Hi, everytime i try to read out log program closed. what can i do? use win xp sp3

[xpmobile]

Originally Posted by *phone-company*

Hi, everytime i try to read out log program closed. what can i do? use win xp sp3

Hi,

Please try to install the runtime inside the folder provided. And make sure your window is updated.

Best Regards,
Alan Tan

[*phone-company*]

all done, will try it on other computer...

[*phone-company*]

on other maschine

Phonet phone found \\?\nmwcd#vid_0421&pid_0359&if_oth#7&328532aa&2&02 #{4f919102-4adf-11d5-882d-00b0d02fe381}
Unable to open device
Cant init phone, is it connected?
************************************************** **

whats the problem?

[*phone-company*]

on three computers same problem... program disapears when i try to read out log

[*phone-company*]

goes untill backup pm then program disapears..... any solutions? Anyone handle 6303i?? cause it seems that it doesn`t work with this device

[xpmobile]

Originally Posted by *phone-company*

goes untill backup pm then program disapears..... any solutions? Anyone handle 6303i?? cause it seems that it doesn`t work with this device

Hi,

Can you send the full log from the logger here? Thanks!


Best Regards,
Alan Tan

[*phone-company*]

no can`t cause programm disapear to fast after press the log-button as i said it doesn`t work on three computers (2 x win XP sp3 and one with windows 7)

[xpmobile]

Originally Posted by *phone-company*

no can`t cause programm disapear to fast after press the log-button as i said it doesn`t work on three computers (2 x win XP sp3 and one with windows 7)

Hi,

Try with the latest release (Link)and install the latest USB drivers from here: Link

If problem still occur, please PM me with your contact. Thanks!

Best Regards,
Alan Tan

[*phone-company*]

of course i used last release and your nokia drivers. just try it on a fully new notebook wich i setted up yesterday... still the same problem. connected ok but if i press read log program disapear.... i only need logs for one or two Nokia 6303i

[xpmobile]

Originally Posted by *phone-company*

of course i used last release and your nokia drivers. just try it on a fully new notebook wich i setted up yesterday... still the same problem. connected ok but if i press read log program disapear.... i only need logs for one or two Nokia 6303i

Full log meaning full detail. Below is just part of it and not full info of it.

Phonet phone found \\?\nmwcd#vid_0421&pid_0359&if_oth#7&328532aa&2&02 #{4f919102-4adf-11d5-882d-00b0d02fe381}
Unable to open device
Cant init phone, is it connected?
************************************************** **


Best Regards,
Alan Tan

[*phone-company*]

yes this was because of a driver fault, after install correct drivers program works till read pm and then disapear.. is very fast so i don`t have any chance to copy logfile... i bet is because of this 6303i... are you sure it can be done via usb?

get your pm

best regards

[*phone-company*]

i made a screenshot (prog hangs right now at this status)

[*phone-company*]

still no solution? Weekend ist over???!!!

[xpmobile]

Originally Posted by *phone-company*

still no solution? Weekend ist over???!!!

Had checked it with the logger. Seems it is fine. Below is the test from other user who successfully readout the log.

2D900116223B54405E4A37EDFFA4BFE0400069F4-354867041654637- 6303ci (RM-638) 18.01.2012 16:38:59


What we can do is the use the TEAMVIEWER to check on your Window issue. Let me know if you are available today.

Best Regards,
Alan Tan