My Miracle box shows not connected error

[parvizhamidi]

I installed ver 1.91 miracle box, but when I open Miracle's software, the following error shows up.



I created a Logs folder in the directory folder where Miracle software is installed.

when I open the software, the light of alarm of the box turns on.

I also tried different versions of software, but it didn't work.

Is there any solution for the problem?

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[apo kenzy]

http://forum.gsmhosting.com/vbb/10490393-post49.html

[parvizhamidi]

The link you posted here is not related to my problem at all

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[parvizhamidi]

Are there any supporters working here or not?
I have posted a problem yesterday, but haven't received any solutions from the supporters.
Is this how you provide us customer service?

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[olaniyi]

Originally Posted by parvizhamidi

The link you posted here is not related to my problem at all

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bro first of all uninstall the software,and delete the program file in registry and startup then disable antivirus and reinstall but don't connect box while installing it after then post result. if problem persists then we'll move to the next level

...................... ofaj links technology ............................

[parvizhamidi]

Thanks for the replay
I have already done all steps. I even installed the software in a new computer, but I am still receiving the same error.
Would you please post the other levels?


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[olaniyi]

Okay now read another play of process... First check if the box shows in the device manager, or com.ports, (by plugin and removing the box cable to notice any change) if all seems well, then remove the serial cable in front of the box $ check again,noting that the box must beep and blink blue/red light when the software is launched , if there seems to be no response from software and the system drivers are up to date and that you've try winxp$ win7 both 32bit ... then there is a problem inside the box or if you have just bought the box then there is a chance that the box's already bad from production or a cloned type. my advice is for you to seek technical advice from an authorized dealer, never try any online hardware solution.
...................... ofaj links technology ............................

[olaniyi]

Originally Posted by parvizhamidi

Thanks for the replay
I have already done all steps. I even installed the software in a new computer, but I am still receiving the same error.
Would you please post the other levels?


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Also try to use different version including the old ones, if one worked then you may need to update the firmware. And please try it on a clean system that has no box installed cos of driver conflicts , this do happens sometimes when drivers has similar content

...................... ofaj links technology ............................

[-gayang-]

disconnect your box to your computer for at least 10 minutes then connect and try open miracle software

[parvizhamidi]

@olaniyi
I have already done what you said. I can see com port of box in the device manager. I have also checked it with the old versions in the clean system, but the problem still exists.

when I connect the box, there is no beep sound. when the software launches, the red light doesn't blink but the blue one does. The blue one blinks for a few seconds and then the alarm light turns on. Therefore the green and read light are on and an error says buy the box.

[olaniyi]

Originally Posted by parvizhamidi

@olaniyi
I have already done what you said. I can see com port of box in the device manager. I have also checked it with the old versions in the clean system, but the problem still exists.

when I connect the box, there is no beep sound. when the software launches, the red light doesn't blink but the blue one does. The blue one blinks for a few seconds and then the alarm light turns on. Therefore the green and read light are on and an error says buy the box.

please when did you buy the box and have you used it before?

.................... ofaj links technology ......................

[parvizhamidi]

I bought it in 2013 and have been using it since then. I installed version 1.03 in order to repair firmware of box and I can see com port of box in the device manager, but the box software doesn't recognize the com port of box. Is there any way to repair the firmware of box?

[olaniyi]

Wait!!!! Have you consider changing the USB A2B CABLE and if there is other way for firmware problem i'll let you know shortly cos there is a high chance that its a firmware default.
.................... ofaj links technology ......................

[olaniyi]

And please try Windows7 32bit and is your Windowsxp service pack 3?

.................... ofaj links technology ......................

[parvizhamidi]

I checked it with 4 different A2B cables but no change. I also tried windows 7 and the windows xp that I used is sp3.

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