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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > zZKey


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Old 06-18-2014, 13:58   #1 (permalink)
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New dongle problem that on windows xp sp3 not working


Hi I buy new zzkey dongle but for me not working in windows xp sp3.
Can anyone from support team help me tu run this dongle or need send to exchange to my sellers ??

When want read by ZZcenter I got this almost all time after insert dongle to usb(I think dongle work few secound just)

Quote:
--------------------------------------------------------------------------------
zz Update Center v0.0302
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Rescannig Dongle...
--------------------------------------------------------------------------------
err:[]: Not Dongle Detected.
HINT:[]: Connect dongle and click on Reescan Dongle.
--------------------------------------------------------------------------------
Rescannig Dongle...
--------------------------------------------------------------------------------
err:[]: Not Dongle Detected.
HINT:[]: Connect dongle and click on Reescan Dongle.
--------------------------------------------------------------------------------
Rescannig Dongle...
--------------------------------------------------------------------------------
Dongle SN: 5xxxxxxx
Dongle COS Version: 02.05
Dongle Zone code 56
Dongle Agent code 8000
Dongle Vendor Info: 8B3 - 3CB4
Getting zZ dongle internal firmware...
Main Internal Firmw: v0.27
BB Firmw ver: NOT INSTALLED!.
Current Counter Status: 1%
--------------------------------------------------------------------------------
Rescannig Dongle...
--------------------------------------------------------------------------------
err:[]: Not Dongle Detected.
HINT:[]: Connect dongle and click on Reescan Dongle.
 
Old 06-18-2014, 14:14   #2 (permalink)
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In device manager I see only unknow device when I connect zzkey dongle.
 
Old 06-18-2014, 14:19   #3 (permalink)
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zZKey is detected automatically in "Human Interface Device".
Please connect in an usb2.0, and not connect through any usb hub.
If problem persist, then try in Windows 7. Maybe is your Windows problem. Or usb port.
Anyway is very strange your problem... report here the result.

Best Regards
zZ-Team
 
Old 06-18-2014, 14:30   #4 (permalink)
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I not have any computer that got w7 but I test on few computers(win xp sp3) with usb direct in computer only and if not see like unknow device then is see in human interface but i got info that device was stoped becosue of error and that all.
 
Old 06-18-2014, 15:55   #5 (permalink)
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Ok please try to test in any PC with Win7, and if problem continue, then back this zZKey to your reseller.
Really is bad luck for you.

Best Regards
zZ-Team


Quote:
Originally Posted by wgmmmx1 View Post
I not have any computer that got w7 but I test on few computers(win xp sp3) with usb direct in computer only and if not see like unknow device then is see in human interface but i got info that device was stoped becosue of error and that all.
 
Old 06-18-2014, 16:43   #6 (permalink)
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Yes like you write just want confirme that I get bad dongle.
I will give know after test w7 computer tommorow.
 
Old 06-24-2014, 22:40   #7 (permalink)
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Dongle not working on windows 7, windows 8.1 and windows xp sp3.
I sended it to sellers, can you write him (polphone.pl or korjar.pl) to fast exchange me this dongle to can start erning ??
 
Old 06-24-2014, 22:59   #8 (permalink)
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Hello bro, i dont know him.
Here our official zZKey Distributors/Resellers list
We no have official reseller in Poland yet.

Please contact him, i dont know from where he bought your zZKey.
Anyway give me TeamViewer access.

Best Regards
zZ-Team


Quote:
Originally Posted by wgmmmx1 View Post
Dongle not working on windows 7, windows 8.1 and windows xp sp3.
I sended it to sellers, can you write him (polphone.pl or korjar.pl) to fast exchange me this dongle to can start erning ??
 
Old 06-25-2014, 21:52   #9 (permalink)
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My dongle got seller I send it before I write post here becosue you write this before :
http://forum.gsmhosting.com/vbb/10383887-post5.html
I understand that if not work on few computers with few windows send to sellers.
 
Old 06-25-2014, 23:29   #10 (permalink)
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Is correct brother, wait for your seller, change it by other one. Note this person is not official zZKey reseller.

Best Regards
zZ-Team


Quote:
Originally Posted by wgmmmx1 View Post
My dongle got seller I send it before I write post here becosue you write this before :
http://forum.gsmhosting.com/vbb/10383887-post5.html
I understand that if not work on few computers with few windows send to sellers.
 
Old 06-26-2014, 10:32   #11 (permalink)
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Ok thanks for help.
Yes I know but He is big shop in my country and always trusted never sell clone anything always good service and good price.
 
Old 06-26-2014, 12:12   #12 (permalink)
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Hi, let know to your reseller about your issue and let him that him install it on his PC for check it bro!!! It is dameged he must replace it for a new one!!!

Best Regards
zZ-Team
 
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