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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 06-25-2019, 22:02   #1 (permalink)
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5044R does not repair imei is the same


Good afternoon I have a alcatel 5044R that I try to repair imei and always follow the same
Android 7.0 patch February 5, 2018


--------- 2019-06-25 14:36:45 ---------
SigmaKey 2.33.01 Qcom: Restablecimiento de IMEI
ALCATEL HS-USB Diagnostics 9018 (COM89), Proveedor:: TCL, Versión de drivers:: 2.1.2.1, Fecha: 07-10-2015, USB\VID_1BBB&PID_9018&REV_0310&MI_00
Modelo del teléfono: OT-5044G
Procesador Baseband: 8909
Identificando la memoria flash...eMMC, Tamaño de memoria flash: 7.28 Gb
Hardware IMEI: 014827000204792
Software IMEI: 014827007481252
Eliminación de protección de firmware...Omitido
Zona de seguridad guardada en "C:\Users\user\Documents\SigmaKey\security backup\0374133733\014827000204792_8909_eMMC (3).skb"
Restablecimiento de IMEI: 014827057481210
Hecho


I do normal off without touching anything and also try to do it from download and I do not attach logs and security backup

thanks
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Old 06-25-2019, 22:02   #2 (permalink)
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https://drive.google.com/file/d/1hph...hHIUH9b4v/view Security backup y logs
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Old 06-26-2019, 09:01   #3 (permalink)
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We will check the issue and let you know the result.
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Old 06-26-2019, 18:19   #4 (permalink)
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thanks very much gsmserver
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Old 07-05-2019, 11:08   #5 (permalink)
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Is the device in the working condition?
Try performing master reset / reflashing the phone and repeating the IMEI repair operation.
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Old 07-05-2019, 18:23   #6 (permalink)
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the equipment was made of everything, hard reset, flash with different firmware and whenever the operation is done it remains the same imei, I could firmware 2017 but the same
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Old 07-08-2019, 19:47   #7 (permalink)
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good afternoon researching because I had previously repaired this same team conclude that sigma only repairs the version
5044R-2AAQUS1-R1
XAY5UA80CL10
Security patch: 2017-03-01

and the phone had a version 2018 then it degrade to 2017-07 but still the same can add support for the new software versions? or pass me the firmware 2017-03-01 to give solution? Thank you very much in advance
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Old 07-10-2019, 09:31   #8 (permalink)
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@ kristhian,

Make a photo of the phone's menu with information about firmware, build, security etc versions and post them here, please.

Best Regards
GSMServer team



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Old 07-11-2019, 20:29   #9 (permalink)
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HW ID: 32004200E1009600
CPU ID: MSM8909
PK HASH: DF561473BCA15451CC489052D4E5FB2FA8FA3B4BB3A9FD9E0E 97140FF20DBC58
[TRACE IMEI]: xxxxxxxxxxxxxxxxx
[TRACE MODEL]: 5044R-2AAQUS1-R1
[TRACE SECRO]: XAY5UAY0CL10
[BUIDPROP]: Manufacturer: AlcatelOneTouch
[BUIDPROP]: Cpu: armeabi-v7a
[BUIDPROP]: Build Id: NRD90M
[BUIDPROP]: Model: Alcatel_5044R
[BUIDPROP]: Android Release: 7.0
[BUIDPROP]: Android Version: Android N
[BUIDPROP]: Config: diag,serial_smd,rmnet_qti_bam,adb
[BUIDPROP]: Security patch: 2017-07-01
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Old 07-23-2019, 18:05   #10 (permalink)
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https://drive.google.com/file/d/1b3m...fmaspcILG/view

the photo you asked me please has spent a lot of time I need help with this phone
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