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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 03-18-2020, 15:23   #1 (permalink)
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Alcatel 4044n unlock failed


Alcatel 4044n unlock failed
SigmaKey v.2.34.07 build 03
Sigma dongle 2.34, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
Pack 4: Not activated
--------- 2020-03-18 09:59:17 ---------
SigmaKey 2.34.07b3 Qcom: Get unlock codes
ALCATEL HS-USB Diagnostics 9091 (COM232), Provider: TCL, Driver ver.: 6.0.0.0, Date: 07/08/2014, USB\VID_1BBB&PID_9091&REV_0310&MI_00
Phone model: OT-4044N
Connecting.......Failed
--------- 2020-03-18 10:14:09 ---------
SigmaKey 2.34.07b3 Qcom: Direct unlock
Phone model: OT-4044N
Connecting...Phone not found
--------- 2020-03-18 10:15:20 ---------
SigmaKey 2.34.07b3 Qcom: Direct unlock
ALCATEL HS-USB Diagnostics 9091 (COM232), Provider: TCL, Driver ver.: 6.0.0.0, Date: 07/08/2014, USB\VID_1BBB&PID_9091&REV_0310&MI_00
Phone model: OT-4044N
Connecting.......Failed

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Old 03-18-2020, 15:32   #2 (permalink)
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@ chipscell25,

Current phone is getting serviced via diagnostic port.
Double check manual, re-install drivers and repeat operation according to the manual.

Best Regards
GSMServer team



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