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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 05-29-2019, 05:41   #1 (permalink)
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alcatel 5041c unlock problem


--------- 2019-05-28 23:27:17 ---------
SigmaKey 2.32.01 MTK: Direct unlock (Alcatel 5041C)
Removing firmware protection...OK
Baseband Processor:MT6739, HW Rev. B.00, SW Rev. 0.02
Testing external RAM...DRAM, 2 Gb
Detecting flash...eMMC, Flash size: 14.57 Gb
Phone model: Alcatel 5041C
Android 8.1.0
Firmware: U50A_ATT-user 8.1.0 OPM1.171019.011 v8M74-0 release-keys
Hardware IMEI: 015XXXXXXXXXX
Reading security block...File I/O operation failed
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Old 06-19-2019, 17:02   #2 (permalink)
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alcatel 5041c unlock problem

SigmaKey v.2.33.01
152859801 Sigma dongle 2.33, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2019-06-19 10:50:01 ---------
SigmaKey 2.33.01 MTK: Direct unlock (Alcatel 5041C)
Removing firmware protection...OK
Baseband Processor:MT6739, HW Rev. B.00, SW Rev. 0.02
Testing external RAM...DRAM, 2 Gb
Detecting flash...eMMC, Flash size: 14.57 Gb
Phone model: Alcatel 5041C
Android 8.1.0
Firmware: U50A_ATT-user 8.1.0 OPM1.171019.011 v8M8Y-0 release-keys
Hardware IMEI: 015371000101525
Reading security block...File I/O operation failed
--------- 2019-06-19 10:55:27 ---------
SigmaKey 2.33.01 MTK: Get unlock codes (Alcatel 5041C)
Removing firmware protection...OK
Baseband Processor:MT6739, HW Rev. B.00, SW Rev. 0.02
Testing external RAM...DRAM, 2 Gb
Detecting flash...eMMC, Flash size: 14.57 Gb
Phone model: Alcatel 5041C
Android 8.1.0
Firmware: U50A_ATT-user 8.1.0 OPM1.171019.011 v8M8Y-0 release-keys
Hardware IMEI: 015371000101525
Reading security block...File I/O operation failed
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Old 06-20-2019, 12:53   #3 (permalink)
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@ playboy54321,

Current case is getting analyzed by product developers.

Best Regards
GSMServer team



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Old 07-05-2019, 09:59   #4 (permalink)
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We double tested the procedure on our phone. Everything went well.
Check your phone
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