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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 04-25-2018, 08:53   #1 (permalink)
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alcatel 5051X can't unlock


Pls help me suporter

SigmaKey 2.27.09 Qcom: Direct unlock
Android HS-USB Diagnostics 9006 (COM200), Provider: TCL, Driver ver.: 6.0.0.0, Date: 8/8/2014, USB\VID_1BBB&PID_A014&REV_0310
Enabling diagnostic port...Please pick correct phone model from the list!
--------- 2018-04-25 14:50:40 ---------
SigmaKey 2.27.09 Qcom: Direct unlock
Android HS-USB Diagnostics 9006 (COM200), Provider: TCL, Driver ver.: 6.0.0.0, Date: 8/8/2014, USB\VID_1BBB&PID_A014&REV_0310
Phone model: OT-5051
Connecting....Phone not found
--------- 2018-04-25 14:51:44 ---------
SigmaKey 2.27.09 Qcom: Direct unlock
Phone model: OT-5051
Connecting...Phone not found
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Old 04-25-2018, 10:01   #2 (permalink)
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@ 089999945,

Install latest Sigma Software version and repeat operation according to the manual once again.

Best Regards
GSMServer team



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Old 04-25-2018, 10:15   #3 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ 089999945,

Install latest Sigma Software version and repeat operation according to the manual once again.

Best Regards
GSMServer team



still same
SigmaKey v.2.27.17
188923957 Sigma dongle 2.27, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2018-04-25 16:14:43 ---------
SigmaKey 2.27.17 Qcom: Direct unlock
Android HS-USB Diagnostics 9006 (COM200), Provider: TCL, Driver ver.: 6.0.0.0, Date: 8/8/2014, USB\VID_1BBB&PID_A014&REV_0310
Phone model: OT-5051
Connecting....Phone not found
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Old 04-25-2018, 10:33   #4 (permalink)
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@ 089999945,

Re-connect phone to another USB port, re-install drivers and repeat unlock operation.

Best Regards
GSMServer team



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