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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 11-24-2018, 06:27   #1 (permalink)
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alcatel OT-5044r refuse to unlock


Hi
long time , i try de unlock alcatel OT-5044r without succed.
i installed tcl driver, i changed pc samething it display:

SigmaKey v.2.29.12
223580492 Sigma dongle 2.29, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Not activated

--------- 2018-11-24 06:20:00 ---------
SigmaKey 2.29.12 Qcom: Direct unlock
ALCATEL HS-USB Diagnostics 9018 (COM83), Provider: TCL, Driver ver.: 2.1.1.2, Date: 02/02/2015, USB\VID_1BBB&PID_9018&REV_0310&MI_00
Phone model: OT-5044G
Enabling diagnostic port...Internal error 70697A67

need help.
thk
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Old 11-24-2018, 11:59   #2 (permalink)
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Use latest Sigma build.
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Old 11-24-2018, 15:25   #3 (permalink)
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what s u want to say by '' last build'' i m using the last version . thk
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Old 11-24-2018, 15:36   #4 (permalink)
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https://sigmakey.com/nfs/content/580...2.29.12.01.exe
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Old 11-24-2018, 16:44   #5 (permalink)
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--------- 2018-11-24 16:38:56 ---------
SigmaKey 2.29.12b1 Qcom: Direct unlock
ALCATEL HS-USB Diagnostics 9018 (COM83), Provider: TCL, Driver ver.: 2.1.1.2, Date: 02/02/2015, USB\VID_1BBB&PID_9018&REV_0310&MI_00
Phone model: OT-5044G
Baseband Processor: 8909
Detecting flash...eMMC, Flash size: 7.28 Gb
Hardware IMEI: 014827004353579
Reading security block...XAY5UAY0CL10
Security area saved to "C:\Users\Mpland\Documents\SigmaKey\security backup\0223580492\014827004353579_8909_eMMC_XAY5UA Y0CL10.skb"
Unlocking phone....Done

So sigma is the best, thk
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