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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 05-12-2015, 15:37   #31 (permalink)
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unlocking


can u explain me what can be the problem if ill understand ill not post every thing looking good driver are installed and diagnostics port can be enable the code is not working
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Old 05-12-2015, 16:02   #32 (permalink)
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@ Shafik151986,

Quote:
Direct unlock
  1. Select "Qualcomm" platform from the tab menu in upper left side of the software
  2. "Phone model" dropdown box has to be set to "Autodetect". In case Sigma won't detect Alcatel model automatically, select "Alcatel Android" manually in this dropdown box
  3. Go to "Unlock" tab
  4. Turn the phone on without sim card
  5. Connect the phone to PC with USB cable
  6. Install USB Host Driver
  7. Select Qualcomm DIAG (Diagnostic) Port in the ports selection tab
  8. Press "Unlock" button
  9. Wait for the message "Restarting phone... Done" to appear in Sigma dialog window; only after that you can turn the phone off
Diagnostic mode activation: dial *#2618#
Best Regards
GSMServer team



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Old 05-12-2015, 21:19   #33 (permalink)
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unlocking

hi
code is not working
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Old 05-13-2015, 07:26   #34 (permalink)
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@ Shafik151986,

What operation have you performed?
Did you perform Direct Unlock operation?
Post here full log file, it would spread some light at your case.

Best Regards
GSMServer team



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Old 05-13-2015, 09:05   #35 (permalink)
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How to enable diagnostic port?

This code not working..

Quote:
Diagnostic mode activation: dial *#2618#
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Old 05-13-2015, 18:10   #36 (permalink)
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unlocking

if the diagnostic port is not working its giving me the same thing missing response from phone
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Old 07-27-2015, 22:01   #37 (permalink)
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Unlocking Alcatel OT-8000A 100% done

to put it to connect just have to put it in developer mode and uncheck all USB ports for connecting mode Qualcomm

any of these three have to uncheck

mass storage - uncheck

multimedia device mtp - uncheck

mtp camera - uncheck

We choose the highest port of the two that are installed and ready



--------- 2015-07-27 16:48:26 ---------
SigmaKey 2.12.02 Qcom: Direct unlock
ALCATEL HS-USB Diagnostics 9018 (COM18), Provider: TCL, Driver ver.: 6.0.0.0, Date: 07/08/2014, USB\VID_1BBB&PID_9018&REV_0233&MI_00
Phone model: Alcatel
Firmware: 8X25-SSNSKOLYM-2035
Date: Aug 9 2013 13:20:41, Apr 12 2013 01:00:00, SSNSKOLY
IMEI: 013488001224783
Bluetooth address: 000000000000
Security area saved to "C:\Users\celular center\Documents\SigmaKey\security backup\013488001224783_.skb"
Unlocking phone...Done
Restarting phone....Done

Last edited by chipscell25; 07-27-2015 at 22:09.
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