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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 01-29-2013, 10:01   #1 (permalink)
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Unhappy Alcatel OT-9xx not supported ?

Hi !

1. Alcatel OT-9XX all unlock calculator not working wrong code generated ! (tested OT-895, OT-908, OT-990, OT-993)

2. Direct unlock OT-9XX not working !


OT-908 Normal mode:

SigmaKey 1.19.03
635229682 Sigma dongle 1.21, Initializing...OK
SigmaKey 1.19.03 Qcom: Direct unlock
ALCATEL HS-USB Android DIAG 9018 (COM4), Provider: ALCATEL Incorporated, Driver ver.: 2.0.8.8, Date: 2011.09.26.
Phone model: Alcatel (Unknown)
Firmware: M76XX-TSNCJOLYM-60501005
Date: May 11 2011 18:45:15, Feb 03 2011 05:00:00, TSNCJOLY
IMEI: 35613104148XXXX
Bluetooth address: 33D751AC7194
Unlocking phone...File I/O operation failed

OT-908 Fastboot mode:

SigmaKey 1.19.03 Qcom: Direct unlock
Android Sooner Single ADB Interface, Version 0.5, Name: 7x27
Unsupported phone model




OT-990 Normal mode:

SigmaKey 1.19.03
635229682 Sigma dongle 1.21, Initializing...OK
SigmaKey 1.19.03 Qcom: Direct unlock
ALCATEL HS-USB Android DIAG 9018 (COM4), Provider: ALCATEL Incorporated, Driver ver.: 2.0.8.8, Date: 2011.09.26.
Phone model: Alcatel (Unknown)
Firmware: M76XX-TSNCJOLYM-60501005
Date: Nov 15 2011 18:03:53, Feb 03 2011 05:00:00, TSNCJOLY
IMEI: 35576904367XXXX
Bluetooth address: 3EC08BAC7194
Unlocking phone...File I/O operation failed

OT-990 Fastboot mode:

SigmaKey 1.19.03 Qcom: Direct unlock
Android Sooner Single ADB Interface, Version 0.5, Name: 7x27
Unsupported phone model


Bakl
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Old 01-29-2013, 10:23   #2 (permalink)
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During the unlock process Sigma makes backup of phone's Security area and saves this file into the security backup folder which is located on your PC.
According to the logs you've just posted, I see that these Sigmakey system folders are missing or deleted by you


I have attached screenshot of the settings tab.
Go to Qualcomm - > Sigmakey tab and check whether these folders exist on your PC. If not, create them and check if there is enough free memory on the disc.
Or just reinstall sigmakey software.
Attached Images
File Type: jpg sigmakey settings.JPG (74.7 KB, 58 views)
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Old 01-29-2013, 10:31   #3 (permalink)
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@ Bakl,

As mcandre have already mentioned issue you're dealing with appears due to low free space or due to erased system folders that is more likely.
Just check SigmaKey software settings, create required folders and run unlock operation once again.
Your problem will be solved.

Best Regards
GSMServer team



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Old 01-29-2013, 10:52   #4 (permalink)
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Sigmakey software reinstalled after direct unlock working !


Thank!

Bakl
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Old 01-29-2013, 11:19   #5 (permalink)
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Don't forget to post the logs
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Old 02-13-2013, 14:08   #6 (permalink)
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Code:
SigmaKey 1.19.03 Qcom: Direct unlock
ALCATEL HS-USB Android DIAG 9018 (COM178), Provider: ALCATEL Incorporated, Driver ver.: 2.0.8.4, Date: 2011.09.26.
Phone model: Alcatel OT-MOVE
Provider: MOVEX-2BTBHU1
Firmware: M76XX-TSNCJOLYM-60501005
Date: May 11 2011 18:45:15, Feb 03 2011 05:00:00, TSNCJOLY
IMEI: 35xxxxxxxxxxxxxxxxxxxx
Bluetooth address: 64D3FB2DA444
Security area saved to "C:\Users\VeszkaGSM\Documents\SigmaKey\security backup\35xxxxxxxxxxxxxxx_MOVEX-2BTBHU1.skb"
Unlocking phone...Done
Restarting phone...Done

thx
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