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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 04-18-2018, 12:13   #1 (permalink)
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How to Unlock motorola xt1585


how to unlock xt1585 with sigma
android version 7.0
system version 25.226.5.kinzie_version_version_en.us
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Old 04-18-2018, 12:31   #2 (permalink)
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Connecting....Phone not found
--------- 2018-04-18 16:30:42 ---------
SigmaKey 2.27.16 Qcom: Direct unlock
Motorola QC Diag Port (COM162), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\VID_22B8&PID_2EE5&REV_0223&MI_00
Firmware: MPSS.BO.2.6.2.c1-00084-M8994FAAAANAZM-1.85226.1.102480.1
Date: Jul 6 2017 04:54:03, Jun 12 2017 03:00:00, FAAAANAZ
Software IMEI: 990005438627330
Bluetooth address: 000000000000
Unlocking phone.......Unsupported phone model
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Old 04-18-2018, 13:23   #3 (permalink)
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@ babarmaqbool,

Motorola XT1585 is currently supported for FRP REMOVE only.

Best Regards
GSMServer team



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Old 04-18-2018, 15:01   #4 (permalink)
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would you Guide me where is the problem?



SigmaKey v.2.27.16
837307476 Sigma dongle 2.27, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2018-04-18 18:55:02 ---------
SigmaKey 2.27.16 Qcom: Direct unlock
Android HS-USB Diagnostics AF02 (COM133), Provider: TCL, Driver ver.: 2.1.0.3, Date: 8/8/2014, USB\VID_1BBB&PID_AF02&REV_0225&MI_00
Enabling diagnostic port...Please pick correct phone model from the list!
--------- 2018-04-18 18:55:48 ---------
SigmaKey 2.27.16 Qcom: Direct unlock
Android HS-USB Diagnostics AF02 (COM133), Provider: TCL, Driver ver.: 2.1.0.3, Date: 8/8/2014, USB\VID_1BBB&PID_AF02&REV_0225&MI_00
Phone model: OT-5054N
Connecting....Phone not found
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Old 04-18-2018, 15:14   #5 (permalink)
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Re-connect phone, re-install drivers and repeat unlock operation.

Best Regards
GSMServer team



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