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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 06-17-2019, 12:59   #1 (permalink)
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Huawei p20 unlock fails

Hello team,
i have a problem unlocking this phone, any way arround it please.
here is the l;og below

SigmaKey v.2.31.00 build 01
New version 2.33.00 is available on We strongly recommend to update SigmaKey!
506282538 Sigma dongle 2.31, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Not activated
--------- 2019-06-17 12:43:21 ---------
SigmaKey 2.31.00b1 HiSi: Direct unlock
Android Adapter PCUI (COM366), Provider: HUAWEI Technologies CO.,LTD, Driver ver.:, Date: 5/18/2016, USB\Vid_12D1&Subclass_13&Prot_22
Firmware: System, Date: Thu Sep 20 10:11:48 CST 2018, Provider: ee/gb
Boot Version: System, FastBoot Version: Chipset-dallas8.0.0.001(03OK)_FASTBOOT
Recovery Version: (unknow), System Version: System
Removing firmware protection...This Android security patch level is not supported.
Please wait for future updates.
--------- 2019-06-17 12:44:13 ---------

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Old 06-17-2019, 13:56   #2 (permalink)
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@ ras,

As it is signed in the log file, phone you have has latest security patch installed.
At the moment, phones with the latest security patch installed can not be unlocked.

Best Regards
GSMServer team

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