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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 06-29-2018, 12:48   #1 (permalink)
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I can not install Alcatel OT-4044N drivers


Hello
I can not install Alcatel OT-4044N drivers, I have two PCs Win 7, Laptop with Win 10 and I can not install it, they can help me.
Thank you

mfeliu07
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Old 06-29-2018, 13:21   #2 (permalink)
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@ mfeliu07,

What an issue exactly you have?
Current phone suppose to be serviced according to the Service without rooting manual.

Best Regards
GSMServer team



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Old 06-29-2018, 19:25   #3 (permalink)
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As I said I can not install the drivers.
Do not install in Win 7 and Win 10


thanks
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Old 06-30-2018, 15:01   #4 (permalink)
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in win 7 try to use the os in test mode and reinstall the drivers.

en win7 trata de arracar el os en modo de prueba.
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Old 11-23-2018, 20:50   #5 (permalink)
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https://www.youtube.com/watch?v=h_ZwloZZOpY

Remove the battery. Re insert it. Then plug in usb with phone off.
USB Diagnostics port will appear in the drop down menu...
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Old 12-13-2019, 13:27   #6 (permalink)
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Alcatel OT-4044N unlock successful with diag port drivers

SigmaKey v.2.34.03
New version 2.34.04 is available on www.sigmakey.com. We strongly recommend to update SigmaKey!
292297565 Sigma dongle 2.34, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
Pack 4: Not activated
--------- 2019-12-13 17:26:26 ---------
SigmaKey 2.34.03 Qcom: Direct unlock
Phone model: OT-4044N
Connecting...Phone not found
--------- 2019-12-13 17:42:18 ---------
SigmaKey 2.34.03 Qcom: Direct unlock
ALCATEL Diagnostics Interface 3197 (COM55), Provider: ALCATEL Incorporated, Driver ver.: 2.0.8.4, Date: 26-Sep-11, USB\VID_1BBB&PID_903A&REV_0310&MI_01
Phone model: OT-4044N
Firmware: MPSS.JO.1.2.c3-00210-8909_GEN_PACK-1.94511.2
Date: Jul 26 2017 18:04:28, Apr 19 2017 01:00:00, 8909.gen
Getting info...24004200E1009600-771C3FC9B27825FE2CAAFA6C94690475DE4027467F2F04D329 0A6BDD3FC0285F-00000000
Serial number: 0282774881
Baseband Processor: 8909
Detecting flash...eMMC, Flash size: 3.53 Gb
Hardware IMEI: 014892002092850
Reading security block...XWR4UPC0BR00
Security area saved to "C:\Users\WINDOWS_7\Documents\SigmaKey\securit y backup\0292297565\014892002092850_8909_eMMC_XWR4UP C0BR00.skb"
Removing firmware protection....OK
Unlocking phone....Done
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