I need help, mb860 i cant connect... - GSM-Forum

compucel.unlock · 07-22-2012, 14:38

HI ALL, SOMEONE CAN HELP ME, SINCE I AM TRYING TO CONNECT THE MOTOROLA MB860 ATT, BUT DO NOT RECOGNIZE ME THE BOX SIGMA... I'M DOING THE PROCEDURE THAT INDICATES TO THE UNLOCK DIRECT... AND EVEN SO DO NOT I CAN... WILL THAT HAVE TO CHANGE IT IN THE PHONE SETTINGS MENU... I HOPE YOUR HELP... Thank you

GSM_Support · 07-23-2012, 09:00

@ compucel.unlock

Please tell me in what mode you connect phone to PC and what show you software ?

Best Regards
GSMServer team

florynel_gsm · 07-23-2012, 12:33

I have same problem with motorola mb860.i installed all drivers.i select in phone motorola phone portal,checked usb deblung,in program i go to qualcomm - unlock - serial port i select motorola at com port (com2) *motorola and when press connect motorola android phone say connecting...not found
What am I doing wrong?
Please help

Thanks
FLoryneL

mcandre · 07-23-2012, 12:47

Qualcomm Manual - Sigma - MTK and Qualcomm-based phones flashing, unlocking, repair IMEI solution

read the manual

florynel_gsm · 07-23-2012, 13:01

Quote:

Originally Posted by mcandre

Qualcomm Manual - Sigma - MTK and Qualcomm-based phones flashing, unlocking, repair IMEI solution

read the manual

thanks for your qick replay bro but I already read this and I make what is write there but not work...

mcandre · 07-23-2012, 14:07

Quote:

i select motorola at com port (com2) *motorola and when press connect motorola android phone say connecting...not found

All you have to do is:
- install correct drivers from here
- change usb mode to Motorola Phone portal (as far as I see you can do that easy)
- power the phone off
- connect the usb cable
- turn it on and wait for it to fully starts up - important
- press "Connect Motorola Android phone"
- press "unlock"

florynel_gsm · 07-23-2012, 14:28

Quote:

Originally Posted by mcandre

All you have to do is:
- install correct drivers from here
- change usb mode to Motorola Phone portal (as far as I see you can do that easy)
- power the phone off
- connect the usb cable
- turn it on and wait for it to fully starts up - important
- press "Connect Motorola Android phone"
- press "unlock"

this I make and when I press connect motorola android phone say connecting...not found

GSM_Support · 07-23-2012, 14:41

@ florynel_gsm

Try to un-install drivers for your phone manually from PC. After that install drivers for your phone.

Show screenhot or full operational log from software and screenshot from device manager, were I can see how your phone is detected there and on what port is it connected. . It may spread some light on your issue.

Best Regards
GSMServer team

**GsmSolution.** · 07-23-2012, 14:45

try with another computer.follow instruction in sigma box,i have encountered that problem also but manage to unlock the phone it was MB855

INSTRUCTION

Quote:

Install Motorola drivers (only if the phone is connected for the first time)
Turn the phone Off
Connect the phone to PC with USB cable
Turn the phone on and wait for it to fully starts up
Select "Qualcomm" platform from the tab menu in the upper left side of the software
Go to "Unlock" tab
Press "Connect Motorola Android phone"
Press "Get unlock codes" button
Message "Reading unlock codes… Done" indicates that procedure was completed successfully
Disconnect the handset
Phone is unlocked

SCREENSHOT

BR,,
GsmSolution

mcandre · 07-23-2012, 14:58

Do you use the latest version of SigmaKey? 1.10 or higher.
What operating system do you use?

Make these actions

Quote:

- power the phone off
- connect the usb cable
- turn it on and wait for it to fully starts up

and give me screen-shot of your device manager.
What do you see in Network adapters?

florynel_gsm · 07-23-2012, 15:59

Quote:

Originally Posted by mcandre

Do you use the latest version of SigmaKey? 1.10 or higher.
What operating system do you use?

Make these actions

and give me screen-shot of your device manager.
What do you see in Network adapters?

mb.JPG download - 2shared

MediaTek · 07-24-2012, 07:10

Quote:

Originally Posted by florynel_gsm

mb.JPG download - 2shared

Try disabling the TCP/IP firewall software (if any).

florynel_gsm · 07-25-2012, 12:29

I try in another pc the problem same.I disabled the firewall.not work.
I don't know what to do...

In the program I don't find the Motorola Usb Networking,only Motorola AT COM Port

Thanks for all answers
FLoryneL

GSM_Support · 07-25-2012, 12:58

@ florynel_gsm

Please check network setting and tell us what you see in IP for Motorola card.

Best Regards
GSMServer team

florynel_gsm · 07-25-2012, 16:23

Quote:

Originally Posted by GSM_Support

@ florynel_gsm

Please check network setting and tell us what you see in IP for Motorola card.

Best Regards
GSMServer team

if I check correctly is 192.168.16.1

07-22-2012, 14:38	#1 (permalink)
compucel.unlock Junior Member Join Date: Jun 2012 Posts: 7 Member: 1774154 Status: Offline Thanks: 0 Thanked 0 Times in 0 Posts	I need help, mb860 i cant connect... HI ALL, SOMEONE CAN HELP ME, SINCE I AM TRYING TO CONNECT THE MOTOROLA MB860 ATT, BUT DO NOT RECOGNIZE ME THE BOX SIGMA... I'M DOING THE PROCEDURE THAT INDICATES TO THE UNLOCK DIRECT... AND EVEN SO DO NOT I CAN... WILL THAT HAVE TO CHANGE IT IN THE PHONE SETTINGS MENU... I HOPE YOUR HELP... Thank you

07-23-2012, 14:41	#8 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 17,288 Member: 121052 Status: Offline Thanks: 424 Thanked 26,562 Times in 3,065 Posts	@ florynel_gsm Try to un-install drivers for your phone manually from PC. After that install drivers for your phone. Show screenhot or full operational log from software and screenshot from device manager, were I can see how your phone is detected there and on what port is it connected. . It may spread some light on your issue. Best Regards GSMServer team Last edited by GSM_Support; 07-23-2012 at 15:12.

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07-23-2012, 09:00	#2 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 17,288 Member: 121052 Status: Offline Thanks: 424 Thanked 26,562 Times in 3,065 Posts	@ compucel.unlock Please tell me in what mode you connect phone to PC and what show you software ? Best Regards GSMServer team

07-23-2012, 12:33	#3 (permalink)
florynel_gsm No Life Poster Join Date: Jul 2011 Location: Ireland Age: 23 Posts: 1,287 Member: 1624620 Status: Offline Thanks: 91 Thanked 727 Times in 576 Posts	I have same problem with motorola mb860.i installed all drivers.i select in phone motorola phone portal,checked usb deblung,in program i go to qualcomm - unlock - serial port i select motorola at com port (com2) *motorola and when press connect motorola android phone say connecting...not found What am I doing wrong? Please help Thanks FLoryneL

07-23-2012, 12:47	#4 (permalink)
mcandre No Life Poster Join Date: Mar 2006 Location: Central Europe Age: 28 Posts: 3,898 Member: 239548 Status: Offline Thanks: 345 Thanked 635 Times in 496 Posts	Qualcomm Manual - Sigma - MTK and Qualcomm-based phones flashing, unlocking, repair IMEI solution read the manual

07-25-2012, 12:29	#13 (permalink)
florynel_gsm No Life Poster Join Date: Jul 2011 Location: Ireland Age: 23 Posts: 1,287 Member: 1624620 Status: Offline Thanks: 91 Thanked 727 Times in 576 Posts	I try in another pc the problem same.I disabled the firewall.not work. I don't know what to do... In the program I don't find the Motorola Usb Networking,only Motorola AT COM Port Thanks for all answers FLoryneL

07-25-2012, 12:58	#14 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 17,288 Member: 121052 Status: Offline Thanks: 424 Thanked 26,562 Times in 3,065 Posts	@ florynel_gsm Please check network setting and tell us what you see in IP for Motorola card. Best Regards GSMServer team