I need help, mb860 i cant connect...

[compucel.unlock]

friends... still have the same problem... Here is the screenshot... who else can I do

[mcandre]

compucel.unlock, what is the history of your phone? Had it been flashed with some custom firmware before you tried to unlock it? What operator is it branded to?
I have just unlocked MB860 (at&t) with latest version of Sigma.

[compucel.unlock]

friend, precisely wanted to Flash the phone... but no I need me framework error to want to do it... or you'll have a full flash for rsd who can charge you the mb860... the team is originally from att, the phone I want to release for telcel mexico... because I am despairing about

[mcandre]

I don't get your English well enough, sorry. Please answer more specific:

You have the phone which was flashed from at&t to Telcel? Is that right?

OR

the phone was originally locked to Telcel and was not flashed at all?

[GSM_Support]

@ compucel.unlock

Please explain your situation with more details. I can not clear understand it.

Best Regards
GSMServer team

[compucel.unlock]

Ready... After so much stress, either stay unlocked cell phone, or you can close this post

[mcandre]

so, how did you do that? :-)

[mymiela0419]

Originally Posted by compucel.unlock

Ready... After so much stress, either stay unlocked cell phone, or you can close this post

compucel.unlock, kindly let us know how did you manage to connect the MB860 to sigma box because I'm having the same problem as you always not found on sigma box even though the RSDlite detected it well...

i been trying to unlock this since yesterday!
on Device manager it detected it as Motorola USB composite device

SigmaKey 1.11.00
////////// Sigma dongle 1.14, Initializing...OK
SigmaKey 1.11.00 Qcom: Connect Motorola Android phone
Connecting...Not found
SigmaKey 1.11.00 Qcom: Direct unlock
USB Serial Port (COM19), Provider: FTDI, Driver ver.: 2.4.6.0, Date: 3/12/2008
Missing response from phone
SigmaKey 1.11.00 Qcom: Connect Motorola Android phone
Connecting...Not found
SigmaKey 1.11.00 Qcom: Get unlock codes
USB Serial Port (COM19), Provider: FTDI, Driver ver.: 2.4.6.0, Date: 3/12/2008
Missing response from phone

[abakwa]

SigmaKey 1.17.00 Qcom: Connect Motorola Android phone
Connecting...Done
SigmaKey 1.17.00 Qcom: Direct unlock
Motorola USB Networking Driver #8 - Packet Scheduler Miniport, IP: 192.168.16.1
Firmware: M6600A-SCAUTSZ-1.5.6534T
Date: Mar 20 2012 16:08:51, Feb 24 2011 13:00:00, SCAUTSZ1
IMEI: 35646504245xxxx
Bluetooth address: 000000000000
Security area saved to "D:\Sigma\security backup\356465042458xxx_SCAUTSZ1_Mar 20 2012_160851_Feb 24 2011_130000.skb"
Unlocking phone...Done
Restarting phone...Done

[mrfixit]

did my mb860 from att with help from here thank you

SigmaKey 1.18.01 Qcom: Connect Motorola Android phone
Connecting...Done
SigmaKey 1.18.01 Qcom: Get unlock codes
Motorola USB Networking Driver #2, IP: 192.168.16.1
Firmware: M6600A-SCAUTSZ-1.5.6505T
Date: Dec 9 2011 15:01:09, Aug 27 2010 11:00:00, SCAUTNZ1
IMEI: 353648047151970
Bluetooth address: 000000000000
Reading unlock codes...Done
Restarting phone...Done

[rogerboogie]

just install motocast on pc

[airchiew]

how did it happen

works like magic?
please kindly post the procedure to connect mb860 thru sigma

[mcandre]

1. Install Motorola drivers (only if the phone is connected for the first time)
2. Turn the phone Off
3. Connect the phone to PC with USB cable
4. Turn the phone on and wait for it to fully starts up
5. Ensure that the phone is not connected in USB mass storage mode
6. Select "Qualcomm" platform from the tab menu in the upper left side of the software
7. Go to "Unlock" tab
8. Press "Connect Motorola Android phone"
9. Press "Unlock" button
10. Message "Unlocking phone… Done" indicates that procedure was completed successfully
11. Disconnect the handset
12. Phone is unlocked

and here is the video

[airchiew]

Originally Posted by mcandre

1. Install Motorola drivers (only if the phone is connected for the first time)
2. Turn the phone Off
3. Connect the phone to PC with USB cable
4. Turn the phone on and wait for it to fully starts up
5. Ensure that the phone is not connected in USB mass storage mode
6. Select "Qualcomm" platform from the tab menu in the upper left side of the software
7. Go to "Unlock" tab
8. Press "Connect Motorola Android phone"
9. Press "Unlock" button
10. Message "Unlocking phone… Done" indicates that procedure was completed successfully
11. Disconnect the handset
12. Phone is unlocked

and here is the video

yes this exactly the procedure as posted at the support

I have once here phone seen in adb at device manager but sigma doesn't recognize.
it say's
device not found

how did he manage to troubleshoot in order to connect the phone.


so sorry
that I don't have screenshots

It's really hard to connect the unit when sigma doesn't recognize the phone

my motorola driver installed was tested because I unlock mb200

hope someone can give tips and tricks on how to do this

[GSM_Support]

@ airchiew,

Such an issue may appear in case if operation was completed improper or drivers problem.
Try to reinstall drivers for the phone and run unlock operation exactly as it is written in the manual.

Best Regards
GSMServer team