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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 06-28-2013, 11:16   #31 (permalink)
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@ GSM_Support

Today i will format my laptop and then i will instal driver like shown on video manual.
Then i will post results ok
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Old 06-28-2013, 21:52   #32 (permalink)
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Sorry guys but i format laptop today, then instal Win Xp Home and i do everything from video tutorial and same problem:

This error is from Sigma Updater:

[ 2013-06-28 21:46:11 ] Error when connecting card in Alcor Micro USB Smart Card Reader 0
SmartCard API error $80100066
The smart card is not responding to a reset.

This error is from Sigma Key software:

SigmaKey 1.26.02
Looking for S-Card... Not found (card readers searched: 0 of 1)
Please connect SigmaKey dongle


This drive me nots. Its somthing wrong with drivers or key, can you connect with my laptop by team viewer?? I cant use key from last week, please help me because i give up.
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Old 06-29-2013, 07:43   #33 (permalink)
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@ crashi,

Contact me via any messenger, please.
Messenger details available here.

Best Regards
GSMServer team



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Old 07-16-2013, 19:03   #34 (permalink)
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Quote:
Originally Posted by crashi View Post
Sorry guys but i format laptop today, then instal Win Xp Home and i do everything from video tutorial and same problem:

This error is from Sigma Updater:

[ 2013-06-28 21:46:11 ] Error when connecting card in Alcor Micro USB Smart Card Reader 0
SmartCard API error $80100066
The smart card is not responding to a reset.

This error is from Sigma Key software:

SigmaKey 1.26.02
Looking for S-Card... Not found (card readers searched: 0 of 1)
Please connect SigmaKey dongle


This drive me nots. Its somthing wrong with drivers or key, can you connect with my laptop by team viewer?? I cant use key from last week, please help me because i give up.
I have the same issues when trying to install this on a winxp 32bit machine. Had a hard time installing it on a win7 32bit but support helped me thru teamviewer and we installed it fine but i need it on this winxp machine. Can anyone help me please?
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Old 07-17-2013, 07:12   #35 (permalink)
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@ ElBerryKM13,

Just reinstall drivers for your Sigma and try once again.
An issue you're dealing with will be solved.

Best Regards
GSMServer team



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Old 02-12-2015, 09:01   #36 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ ElBerryKM13,

Just reinstall drivers for your Sigma and try once again.
An issue you're dealing with will be solved.

Best Regards
GSMServer team



not working....
any perfect solution?
pls consider on this problem.....
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Old 02-12-2015, 09:10   #37 (permalink)
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@ aikonmani,

Upload here screenshot, where I may see in what way you Sigma is detected in the device manager.

Best Regards
GSMServer team




Last edited by GSM_Support; 02-12-2015 at 13:20.
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Old 07-16-2015, 08:47   #38 (permalink)
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guys im still having issue with sigmakey, the same error they've got "Looking for S-Card... Not found". do you a have a resolution. please help me thnks...
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Old 07-16-2015, 12:26   #39 (permalink)
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@ bhry86,
  1. Re-connect SigmaKey to another USB port of the PC
  2. Re-install drivers for SigmaKey
  3. Run Sigma Software once again

Best Regards
GSMServer team



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Old 09-16-2015, 06:45   #40 (permalink)
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Your dongle might be damaged
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Old 02-11-2016, 10:10   #41 (permalink)
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same here

same problem for me also.it works fine on windows xp but windows 7 it says card not found
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Old 02-11-2016, 10:14   #42 (permalink)
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finally working

it worked after changing to another usb port.Thanks
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Old 07-10-2017, 12:15   #43 (permalink)
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PLEEEEEEEEEEEES HELP


SigmaKey v.2.26.00 build 01
Detected GsmServer S-Card products:
S-Card: 42711111111 Sigma dongle, v 2.25


CAN NOT OPEN WHY

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Old 07-10-2017, 12:21   #44 (permalink)
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orhan5, Press "Update S-card firmware"
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Old 04-04-2020, 20:06   #45 (permalink)
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Quote:
Originally Posted by GsmDiamond View Post
i have solve my problem
the drivers installation procedure is little bit different than normal

thanx





how did you do it sir please help
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