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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 10-17-2018, 00:51   #1 (permalink)
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Moto E4 Gold Verizon Model XT1765PP


Hi, i try read codes a Moto E4 Gold Verizon Model XT1765PP but when i have press button power and Volume - for Fastboot no detect the phone. This is log:

-------- 2018-10-16 17:22:36 ---------
SigmaKey 2.29.06 Qcom: Get unlock codes
Motorola QC Diag Port (COM51), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 28/02/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E4 (Verizon)
Firmware: MPSS.JO.3.0-00269-8937_GENNS_PACK-1.102706.1.144562.1
Date: Apr 10 2018 06:31:10, Apr 08 2018 22:00:00, 8937.gen
Software IMEI: 359536090448xxx
Bluetooth address: 000000000000
Security area saved to "C:\Users\Luis\Documents\SigmaKey\security backup\0786190326\359536090448XXX_MPSS_JO_3_0-00269-8937_GENNS_PACK-1_102706_1_144562_1.skb"
Phone disconnected unexpectedly
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Old 10-17-2018, 13:28   #2 (permalink)
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@ luix83,

Does this phone enters in a FastBoot mode (it can be seen at the phone's screen or in device manager)?

Best Regards
GSMServer team



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Old 12-31-2018, 12:04   #3 (permalink)
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it should work because it is same phone, minus the fingerprint scanner.
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Old 04-22-2019, 18:19   #4 (permalink)
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Quote:
Originally Posted by luix83 View Post
Hi, i try read codes a Moto E4 Gold Verizon Model XT1765PP but when i have press button power and Volume - for Fastboot no detect the phone. This is log:

-------- 2018-10-16 17:22:36 ---------
SigmaKey 2.29.06 Qcom: Get unlock codes
Motorola QC Diag Port (COM51), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 28/02/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E4 (Verizon)
Firmware: MPSS.JO.3.0-00269-8937_GENNS_PACK-1.102706.1.144562.1
Date: Apr 10 2018 06:31:10, Apr 08 2018 22:00:00, 8937.gen
Software IMEI: 359536090448xxx
Bluetooth address: 000000000000
Security area saved to "C:\Users\Luis\Documents\SigmaKey\security backup\0786190326\359536090448XXX_MPSS_JO_3_0-00269-8937_GENNS_PACK-1_102706_1_144562_1.skb"
Phone disconnected unexpectedly
Go into fastboot mode, select bptools, install drivers and select moto e4 verizon and click read codes and follow the instructions, I just made one and it doesn't lose IMEI...
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Old 04-30-2019, 05:17   #5 (permalink)
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Red face error

Quote:
Originally Posted by ofernandez86 View Post
Go into fastboot mode, select bptools, install drivers and select moto e4 verizon and click read codes and follow the instructions, I just made one and it doesn't lose IMEI...

I do everything, and in the end: Pone Disconected Unexpectedly.
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Old 04-30-2019, 16:06   #6 (permalink)
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@ YEBAGO,

First of all post here full log files from the operations you have performed to this phone.
It would spread some light at your case.
Also, ensure that cable is connected properly, all of the drivers are installed.

Best Regards
GSMServer team



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Old 05-18-2019, 12:41   #7 (permalink)
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Moto E4 Gold Verizon Model XT1765PP

tried it on two separate computers still fails. anyway out??
thank you
Quote:
Originally Posted by GSM_Support View Post
@ YEBAGO,

First of all post here full log files from the operations you have performed to this phone.
It would spread some light at your case.
Also, ensure that cable is connected properly, all of the drivers are installed.

Best Regards
GSMServer team



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