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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 07-16-2018, 19:57   #1 (permalink)
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Is the Moto E4 Plus (XT1775) supported for SIM unlocking?


Hi, I saw that SigmaKey now supports Moto E 4 models for SIM unlocking and the image that pops up when I open the program lists the model "XT177X". My model that I need unlocked is the XT1775 which is locked to Consumer Cellular, but I have been unsuccessful in unlocking it.

Does anyone have a guide to unlocking this model or can let me know if it is not supported?

Thanks
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Old 07-17-2018, 07:53   #2 (permalink)
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@ shatter65,

Officially current phone model is not supported for the servicing purposes by SigmaKey, at the moment.

Best Regards
GSMServer team



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Old 07-18-2018, 15:27   #3 (permalink)
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If the team is interested, I can send in this model to you guys to unlock. I also have a couple other phones I can send in if you are interested.

Moto G 4 XT1625
Moto G 5 Plus XT1687
Moto E 4 Plus XT1775
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Old 07-19-2018, 08:10   #4 (permalink)
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What do you see on the phone when you power it on with the Sim card?
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Old 07-19-2018, 16:24   #5 (permalink)
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They all have the same standard screen that says:
"SIM network unlock PIN
__________
Unlock
Dismiss"
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Old 10-22-2018, 13:14   #6 (permalink)
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yes i have same xt1775 us celller consumer network phone
android 7.1.1
patch security 1st july 2018
baseband M8920_02_02.02.06.71.01R WOENS_NS_CUST
BUILD NPRS26.58-30-13
KERNAL 3.18.31 THU JULY 5
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Old 10-22-2018, 15:48   #7 (permalink)
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@ BCcommunication,

Motorola XT1775 phone model is not officially supported, at the moment.
In order to check what phone models can be already serviced by SigmaKey and what operations are supported for them refer to this link.

Best Regards
GSMServer team



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