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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 03-14-2019, 09:36   #1 (permalink)
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Moto E5 Play (Verizon) Unlock Fail !


SigmaKey v.2.30.01
243376949 Sigma dongle 2.30, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Not activated
--------- 2019-03-14 14:43:17 ---------
SigmaKey 2.30.01 Qcom: Connect Motorola Android phone
Connecting...Done
--------- 2019-03-14 14:43:21 ---------
SigmaKey 2.30.01 Qcom: Direct unlock
Motorola USB Networking Driver #7, IP: 192.168.137.1
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: Jul 30 2018 04:30:23, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351838091222920
Bluetooth address: 000000000000
Unlocking phone.......Error writing to serial port
--------- 2019-03-14 14:43:48 ---------
SigmaKey 2.30.01 Qcom: Connect Motorola Android phone
Connecting...Done
--------- 2019-03-14 14:44:05 ---------
SigmaKey 2.30.01 Qcom: Direct unlock
Motorola USB Networking Driver #7, IP: 192.168.137.1
Phone model: Moto E5 Play (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: Jul 30 2018 04:30:23, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351838091222920
Bluetooth address: 000000000000
Direct unlock is impossible for this phone. Reading unlock codes instead.
Reading data....Unexpected response from the phone
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Old 03-14-2019, 10:02   #2 (permalink)
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What phone model is that? XT...?
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Old 03-14-2019, 10:05   #3 (permalink)
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Xt1921-6

XT1921-6 bro i try unlock 2-3 time now same problem
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Old 03-22-2019, 19:21   #4 (permalink)
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any solution for this as I'm having same issue.....
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Old 03-23-2019, 02:52   #5 (permalink)
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only read code on this model not supported for direct unlock
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Old 03-25-2019, 09:31   #6 (permalink)
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Sigma supports Get Unlock Code / FRP REMOVE operations for Moto E5 Play XT1921-6 Verizon
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Old 06-17-2019, 14:53   #7 (permalink)
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with this check it does not release XT1921-6_RJAMES_VZW_8.0.0_ODPS27.91-121-10 remains permanently blocked for all operators and does not ask for code
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Old 06-18-2019, 09:46   #8 (permalink)
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@ reyesenrry,

Post here full log files from the operations you have performed to this phone, please.

Best Regards
GSMServer team



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Old 06-25-2019, 15:27   #9 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ reyesenrry,

Post here full log files from the operations you have performed to this phone, please.

Best Regards
GSMServer team



SigmaKey v.2.33.01
88******** Sigma dongle 2.33, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2019-06-21 10:01:51 ---------
SigmaKey 2.33.01 Qcom: Leer códigos de liberación
Motorola QC Diag Port (COM83), Proveedor:: Motorola, Versión de drivers:: 5.1.0.0, Fecha: 28/2/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Modelo del teléfono: Moto E5 Play (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Fecha: May 24 2019 11:54:22, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 35183809253xxxx
Dirección Bluetooth: 000000000000
Este procedimiento puede danar el telefono. ?Esta seguro de continuar? [SI]
Zona de seguridad guardada en "C:\Users\reyes\OneDrive\Documentos\SigmaKey\secur ity backup\0883361300\35183809253xxxx_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1 (3).skb"
Leyendo los códigos de liberación...Hecho
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Old 06-25-2019, 18:28   #10 (permalink)
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Hello sir,

Have you seen the reports of Moto E5 Play that were blocked again by Verizon?
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