Motorola A956 can't unlock!

[michel.tissier]

Hi! I have a A956, download drivers from support, but always get this error..

SigmaKey v.2.06.05
635957246 Sigma dongle 2.06, Initializing...OK
Pack 1: Not activated
--- 2014-12-18 10:14:50 ---
SigmaKey 2.06.05 Qcom: Direct unlock
User interface have been changed. Now use "Android ADB" bookmark (top-left corner) to proceed.
--- 2014-12-18 10:15:03 ---
SigmaKey 2.06.05 ADB: Direct unlock
* daemon not running. starting it now *
* daemon started successfully *
Mot Composite ADB Interface
Version: Linux version 2.6.32.9-g177d714 (mcbk83@il93lnxdroid08) (gcc version 4.4.0 (GCC) ) #1 PREEMPT Tue Jan 17 12:44:54 CST 2012
Phone model: motorola DROID2 GLOBAL
Firmware: 4.5.1_57_D2GA-59
Date: Tue Jan 17 13:36:19 CST 2012
Version: 4.5.1_57_D2GA-59
Baseband Firmware: N_01.82.00R
Baseband Processor: mapphone_CDMA
Version: 4.5.1_57_D2GA-59
The phone is NOT connected properly. Read the manual at the official site for details.

Any idea??

Thanks in advance

[mcandre]

The IDEA is to

Read the manual at the official site for details.

OR

http://forum.gsmhosting.com/vbb/f719...a-key-1807482/

[michel.tissier]

If i use "Debug usb..." this problem happens.. But if I don't use "Debug usb.." I CAN'T CONECT WITH SIGMA..


Please help me!

[michel.tissier]

Originally Posted by mcandre

The IDEA is to



OR

http://forum.gsmhosting.com/vbb/f719...a-key-1807482/

Mcandre , I already read de manual in support, and fallow step by step , but still getting this error... And if I don't enable "Usb Debug" Sigma don't recognize the phone ..

[GSM_Support]

@ michel.tissier,

Double check Direct Unlock manual and perform operation according for A956.

Direct unlock

1. Turn the phone on and wait for it to fully start up
2. Connect the phone to PC with USB cable
3. Ensure that the phone is not connected in USB mass storage mode
4. Install Motorola drivers (only if the phone is connected for the first time)
5. Select "Qualcomm" platform from the tab menu in the upper left side of the software
6. "Phone model" dropdown box has to be set to "Autodetect"
7. Go to "Unlock" tab
8. Press "Connect Motorola Android phone"
9. Select "Motorola USB Diagnostic Port" in the ports selection tab
10. Press "Unlock" button
11. Message "Unlocking phone… Done" indicates that procedure was completed successfully
12. Wait for the message "Restarting phone... Done" to appear in Sigma dialog window; only after that you can turn the phone off

Best Regards
GSMServer team

[michel.tissier]

Phone must be in Debug USB or not?

I fallow step by step this manual, but always get the same error WITH DEBUG, and WITHOUT DEBUG , SIGMA DON'T RECOGNIZE PHONE.
Testing in 2 diferents PC , with WINDOWS 7 AND XP.

Any other idea?

[GSM_Support]

@ michel.tissier,

In what mode you connect phone to PC?
Did you try to reinstall phone`s drivers already?

Best Regards
GSMServer team

[mcandre]

• Turn the phone Off
• Connect the phone to PC with USB cable
• Turn the phone on and wait for it to fully starts up
• Press "Connect Motorola Android phone". Select "Motorola USB Networking driver" in the ports selection tab.

[michel.tissier]

Yes I reinstall drivers... version from support 5.4.0, and still having this problem. In phone I tryied to conect in PC Mode and sincr. windows media, with and without Debug USB , and always the same error.

[michel.tissier]

Originally Posted by mcandre

• Turn the phone Off
• Connect the phone to PC with USB cable
• Turn the phone on and wait for it to fully starts up
• Press "Connect Motorola Android phone". Select "Motorola USB Networking driver" in the ports selection tab.

Mr.Mcandre With or without enabled Debug USB?

[GSM_Support]

@ michel.tissier,

An issue you're dealing with appears because wrong port is getting selected.
Perform following operations:

1. Uninstall Motorola Drivers
2. Power off phone
3. Connect it to PC
4. Power On phone
5. Wait until it fully starts up
6. Ensure that phone is connected not in a Mass Storage mode
7. Install all required drivers
8. Run Direct Unlock operation according to the manual mentioned above

Best Regards
GSMServer team

[mcandre]

With or without enabled Debug USB?

it doesn't matter. Just follow my commands.