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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 11-30-2018, 18:25   #1 (permalink)
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Exclamation motorola E4 xt1767 Verizon September 1 2018 unlock Solution


motorola E4 xt1767 Verizon Android Security Patch Level
September 1 2018 unlock Solution

--------- 2018-12-01 01:16:12 ---------
SigmaKey 2.29.13b1 Qcom: Get unlock codes
Motorola QC Diag Port (COM15), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E4 (Verizon)
Firmware: MPSS.JO.3.0-00269-8937_GENNS_PACK-1.144562.1.161481.1
Date: Aug 3 2018 06:55:11, Jul 30 2018 03:00:00, 8937.gen
Software IMEI: 354136092045360
Bluetooth address: 000000000000
Reading data...Unexpected response from the phone


bR
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Old 11-30-2018, 22:33   #2 (permalink)
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when i was trying to unlock, i also got same error,
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Old 12-01-2018, 13:50   #3 (permalink)
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@ successnbd,

Re-install drivers for QC-Diag port and repeat unlock operation once again.
In case some error appears, post log file, it would spread some light at your case.

Best Regards
GSMServer team



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Old 06-14-2019, 09:17   #4 (permalink)
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same error as mine.....september 1,2017 security patch level

SigmaKey 2.33.00 Qcom: Get unlock codes
Motorola QC Diag Port (COM71), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E4 (Verizon)
Firmware: MPSS.JO.3.0-00269-8937_GENNS_PACK-1.95745.3.102706.1
Date: Jun 10 2017 22:44:46, Jun 08 2017 23:00:00, 8937.gen
Software IMEI: 353308087983560
Bluetooth address: 000000000000
Reading data...Unexpected response from the phone
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Old 06-14-2019, 11:04   #5 (permalink)
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@ mcjepoy_12,

Try to re-flash phone and repeat operation once again.

Best Regards
GSMServer team



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