Motorola E5 play verizon Relocked after Update - GSM-Forum

juan_junior99 · 06-26-2019, 01:42

Hi, many motorola e5 play verizon has been locked again after verizon ota update. Trying unlock with sigma, the program gives unlock code, but the phone dont ask unlock code..

If you use verizon sim card, you can see in settings phone ask unlock code, but the sigmakey code is wrong...

What can i do?

Harlechan · 06-26-2019, 22:49

The developers are working on it.

Let's hope they can find a solution soon.

Gotadog · 06-27-2019, 19:07

Quote:

Originally Posted by Harlechan

The developers are working on it.

Let's hope they can find a solution soon.

Yes let us hope the developers can fix this very serious problem.
But in the meantime advise all customers: DO NOT UPGRADE THE MOTO E5 PLAY VERIZON!! With the Verizon upgrade assistant.
Or they will lose their unlock.

Gotadog · 06-30-2019, 07:22

It seems like it doesn't matter if you have automatic updates turned off, some customers are now reporting it is upgrading automatic, without phone owners consent. Multiple Moto E5 Play from Verizon have updating turned off and are updating automatic. Turning Moto E5 Play Verizon into a nightmare for anyone who has unlocked with code generated from Sigmakey. I sure hope someone can find a solution.

juan_junior99 · 06-30-2019, 13:43

@GSM_Support can you help us woth this problem?

Gotadog · 07-01-2019, 01:18

Maybe @GSM_support could inform us about what is happening or give us ideas what they may think is happening. I have a lot of very unhappy customers who depend on their Moto E5 Play Verizon.

Gsmserver · 07-01-2019, 08:33

At this moment we investigate the issue

juan_junior99 · 07-02-2019, 01:32

Quote:

Originally Posted by Gsmserver

At this moment we investigate the issue

I have some phones e5 play, if you need some backups or something cyou can say me...

Gsmserver · 07-02-2019, 09:39

If you had security backup from the phone before OTA upgrade and after it, it would be great

alumun · 07-04-2019, 19:38

I have both security backup before and after but I can`t post links

GSM_Support · 07-08-2019, 08:34

@ alumun,

Upload it to any filesharing web site and PM link for them to me, please.

Best Regards
GSMServer team

ricodrums · 07-08-2019, 20:32

How can i do the security backups, i have one working and 10 no working...

GSM_Support · 07-09-2019, 07:18

@ ricodrums,

Security backups are getting saved automatically by Sigma Software during phone servicing operations.
Send these security backups to us. Along with the short descriptions.

Best Regards
GSMServer team

juan_junior99 · 07-10-2019, 04:39

@GSM_Support

Here is 2 security backups from 2 bad phones, the 2 phones has not signal after ota update from verizon

Log 1

Code:

SigmaKey v.2.33.00
688274636 Sigma dongle 2.33, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Not activated
--------- 2019-07-09 23:12:26 ---------
SigmaKey 2.33.00 Qcom: Direct unlock
Motorola QC Diag Port (COM6), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: May 24 2019 11:54:22, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351838094541920
Bluetooth address: 000000000000
Direct unlock is impossible for this phone. Reading unlock codes instead.
Security area saved to "C:\Users\juan_\Documents\SigmaKey\security backup\0688274636\351838094541920_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1.skb"
Connecting...Cancelled

Log 2

Code:

--------- 2019-07-09 23:25:53 ---------
SigmaKey 2.33.00 Qcom: Direct unlock
Motorola QC Diag Port (COM8), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: May 24 2019 11:54:22, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351838094595140
Bluetooth address: 000000000000
Direct unlock is impossible for this phone. Reading unlock codes instead.
Security area saved to "C:\Users\juan_\Documents\SigmaKey\security backup\0688274636\351838094595140_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1.skb"
Connecting...Cancelled

Backup 1 Backup 2

GSM_Support · 07-10-2019, 07:40

@ juan_junior99,

Did you try servicing phone before update and after it was updated?
If yes, upload 2 security backups from the same phone. First one from the phone servicing before it was updated and second one after it.

Best Regards
GSMServer team

06-26-2019, 01:42	#1 (permalink)
juan_junior99 Freak Poster Join Date: Sep 2007 Posts: 279 Member: 593061 Status: Offline Thanks Meter: 19	Motorola E5 play verizon Relocked after Update Hi, many motorola e5 play verizon has been locked again after verizon ota update. Trying unlock with sigma, the program gives unlock code, but the phone dont ask unlock code.. If you use verizon sim card, you can see in settings phone ask unlock code, but the sigmakey code is wrong... What can i do?

06-26-2019, 22:49	#2 (permalink)
Harlechan Junior Member Join Date: Feb 2018 Posts: 4 Member: 2814616 Status: Offline Thanks Meter: 0	The developers are working on it. Let's hope they can find a solution soon.

06-30-2019, 07:22	#4 (permalink)
Gotadog Crazy Poster Join Date: Jun 2018 Posts: 50 Member: 2842682 Status: Offline Thanks Meter: 7	It seems like it doesn't matter if you have automatic updates turned off, some customers are now reporting it is upgrading automatic, without phone owners consent. Multiple Moto E5 Play from Verizon have updating turned off and are updating automatic. Turning Moto E5 Play Verizon into a nightmare for anyone who has unlocked with code generated from Sigmakey. I sure hope someone can find a solution.

06-30-2019, 13:43	#5 (permalink)
juan_junior99 Freak Poster Join Date: Sep 2007 Posts: 279 Member: 593061 Status: Offline Thanks Meter: 19	@GSM_Support can you help us woth this problem?

07-01-2019, 01:18	#6 (permalink)
Gotadog Crazy Poster Join Date: Jun 2018 Posts: 50 Member: 2842682 Status: Offline Thanks Meter: 7	Maybe @GSM_support could inform us about what is happening or give us ideas what they may think is happening. I have a lot of very unhappy customers who depend on their Moto E5 Play Verizon.

07-01-2019, 08:33	#7 (permalink)
Gsmserver Product Supporter Join Date: Feb 2003 Location: gsmserver Posts: 9,147 Member: 21077 Status: Offline Thanks Meter: 116,340	At this moment we investigate the issue

07-02-2019, 09:39	#9 (permalink)
Gsmserver Product Supporter Join Date: Feb 2003 Location: gsmserver Posts: 9,147 Member: 21077 Status: Offline Thanks Meter: 116,340	If you had security backup from the phone before OTA upgrade and after it, it would be great

07-04-2019, 19:38	#10 (permalink)
alumun Junior Member Join Date: Mar 2011 Posts: 4 Member: 1539349 Status: Offline Thanks Meter: 0	I have both security backup before and after but I can`t post links

07-08-2019, 08:34	#11 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ alumun, Upload it to any filesharing web site and PM link for them to me, please. Best Regards GSMServer team

07-08-2019, 20:32	#12 (permalink)
ricodrums Junior Member Join Date: Jun 2015 Posts: 14 Member: 2417604 Status: Offline Thanks Meter: 0	How can i do the security backups, i have one working and 10 no working...

07-09-2019, 07:18	#13 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ ricodrums, Security backups are getting saved automatically by Sigma Software during phone servicing operations. Send these security backups to us. Along with the short descriptions. Best Regards GSMServer team

07-10-2019, 07:40	#15 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ juan_junior99, Did you try servicing phone before update and after it was updated? If yes, upload 2 security backups from the same phone. First one from the phone servicing before it was updated and second one after it. Best Regards GSMServer team