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06-26-2019, 01:42 | #1 (permalink) |
Freak Poster Join Date: Sep 2007
Posts: 279
Member: 593061 Status: Offline Thanks Meter: 19 | Motorola E5 play verizon Relocked after Update If you use verizon sim card, you can see in settings phone ask unlock code, but the sigmakey code is wrong... What can i do? |
06-27-2019, 19:07 | #3 (permalink) | |
Crazy Poster Join Date: Jun 2018
Posts: 50
Member: 2842682 Status: Offline Thanks Meter: 7 | Quote:
But in the meantime advise all customers: DO NOT UPGRADE THE MOTO E5 PLAY VERIZON!! With the Verizon upgrade assistant. Or they will lose their unlock. | |
06-30-2019, 07:22 | #4 (permalink) |
Crazy Poster Join Date: Jun 2018
Posts: 50
Member: 2842682 Status: Offline Thanks Meter: 7 | It seems like it doesn't matter if you have automatic updates turned off, some customers are now reporting it is upgrading automatic, without phone owners consent. Multiple Moto E5 Play from Verizon have updating turned off and are updating automatic. Turning Moto E5 Play Verizon into a nightmare for anyone who has unlocked with code generated from Sigmakey. I sure hope someone can find a solution. |
07-01-2019, 01:18 | #6 (permalink) |
Crazy Poster Join Date: Jun 2018
Posts: 50
Member: 2842682 Status: Offline Thanks Meter: 7 | Maybe @GSM_support could inform us about what is happening or give us ideas what they may think is happening. I have a lot of very unhappy customers who depend on their Moto E5 Play Verizon. |
07-02-2019, 09:39 | #9 (permalink) |
Product Supporter Join Date: Feb 2003 Location: gsmserver
Posts: 9,147
Member: 21077 Status: Online Thanks Meter: 116,340 | If you had security backup from the phone before OTA upgrade and after it, it would be great |
The Following User Says Thank You to Gsmserver For This Useful Post: |
07-08-2019, 08:34 | #11 (permalink) |
Product Supporter Join Date: Feb 2005 Location: GSMserver Team
Posts: 36,980
Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766 | @ alumun, Upload it to any filesharing web site and PM link for them to me, please. Best Regards GSMServer team |
07-09-2019, 07:18 | #13 (permalink) |
Product Supporter Join Date: Feb 2005 Location: GSMserver Team
Posts: 36,980
Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766 | @ ricodrums, Security backups are getting saved automatically by Sigma Software during phone servicing operations. Send these security backups to us. Along with the short descriptions. Best Regards GSMServer team |
07-10-2019, 04:39 | #14 (permalink) |
Freak Poster Join Date: Sep 2007
Posts: 279
Member: 593061 Status: Offline Thanks Meter: 19 | @GSM_Support Here is 2 security backups from 2 bad phones, the 2 phones has not signal after ota update from verizon Log 1 Code: SigmaKey v.2.33.00 688274636 Sigma dongle 2.33, Initializing...OK Pack 1: Activated Pack 2: Activated Pack 3: Not activated --------- 2019-07-09 23:12:26 --------- SigmaKey 2.33.00 Qcom: Direct unlock Motorola QC Diag Port (COM6), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00 Phone model: Moto E5 (Verizon) Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1 Date: May 24 2019 11:54:22, Jul 27 2018 05:00:00, 8937.gen Software IMEI: 351838094541920 Bluetooth address: 000000000000 Direct unlock is impossible for this phone. Reading unlock codes instead. Security area saved to "C:\Users\juan_\Documents\SigmaKey\security backup\0688274636\351838094541920_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1.skb" Connecting...Cancelled Code: --------- 2019-07-09 23:25:53 --------- SigmaKey 2.33.00 Qcom: Direct unlock Motorola QC Diag Port (COM8), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00 Phone model: Moto E5 (Verizon) Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1 Date: May 24 2019 11:54:22, Jul 27 2018 05:00:00, 8937.gen Software IMEI: 351838094595140 Bluetooth address: 000000000000 Direct unlock is impossible for this phone. Reading unlock codes instead. Security area saved to "C:\Users\juan_\Documents\SigmaKey\security backup\0688274636\351838094595140_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1.skb" Connecting...Cancelled |
07-10-2019, 07:40 | #15 (permalink) |
Product Supporter Join Date: Feb 2005 Location: GSMserver Team
Posts: 36,980
Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766 | @ juan_junior99, Did you try servicing phone before update and after it was updated? If yes, upload 2 security backups from the same phone. First one from the phone servicing before it was updated and second one after it. Best Regards GSMServer team |
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