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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 06-26-2019, 01:42   #1 (permalink)
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Arrow Motorola E5 play verizon Relocked after Update


Hi, many motorola e5 play verizon has been locked again after verizon ota update. Trying unlock with sigma, the program gives unlock code, but the phone dont ask unlock code..

If you use verizon sim card, you can see in settings phone ask unlock code, but the sigmakey code is wrong...

What can i do?
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Old 06-26-2019, 22:49   #2 (permalink)
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The developers are working on it.

Let's hope they can find a solution soon.
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Old 06-27-2019, 19:07   #3 (permalink)
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Quote:
Originally Posted by Harlechan View Post
The developers are working on it.

Let's hope they can find a solution soon.
Yes let us hope the developers can fix this very serious problem.
But in the meantime advise all customers: DO NOT UPGRADE THE MOTO E5 PLAY VERIZON!! With the Verizon upgrade assistant.
Or they will lose their unlock.
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Old 06-30-2019, 07:22   #4 (permalink)
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It seems like it doesn't matter if you have automatic updates turned off, some customers are now reporting it is upgrading automatic, without phone owners consent. Multiple Moto E5 Play from Verizon have updating turned off and are updating automatic. Turning Moto E5 Play Verizon into a nightmare for anyone who has unlocked with code generated from Sigmakey. I sure hope someone can find a solution.
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Old 06-30-2019, 13:43   #5 (permalink)
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@GSM_Support can you help us woth this problem?
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Old 07-01-2019, 01:18   #6 (permalink)
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Maybe @GSM_support could inform us about what is happening or give us ideas what they may think is happening. I have a lot of very unhappy customers who depend on their Moto E5 Play Verizon.
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Old 07-01-2019, 08:33   #7 (permalink)
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At this moment we investigate the issue
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Old 07-02-2019, 01:32   #8 (permalink)
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Quote:
Originally Posted by Gsmserver View Post
At this moment we investigate the issue
I have some phones e5 play, if you need some backups or something cyou can say me...
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Old 07-02-2019, 09:39   #9 (permalink)
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If you had security backup from the phone before OTA upgrade and after it, it would be great
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Old 07-04-2019, 19:38   #10 (permalink)
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I have both security backup before and after but I can`t post links
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Old 07-08-2019, 08:34   #11 (permalink)
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@ alumun,

Upload it to any filesharing web site and PM link for them to me, please.

Best Regards
GSMServer team



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Old 07-08-2019, 20:32   #12 (permalink)
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How can i do the security backups, i have one working and 10 no working...
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Old 07-09-2019, 07:18   #13 (permalink)
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@ ricodrums,

Security backups are getting saved automatically by Sigma Software during phone servicing operations.
Send these security backups to us. Along with the short descriptions.

Best Regards
GSMServer team



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Old 07-10-2019, 04:39   #14 (permalink)
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@GSM_Support

Here is 2 security backups from 2 bad phones, the 2 phones has not signal after ota update from verizon

Log 1
Code:
SigmaKey v.2.33.00
688274636 Sigma dongle 2.33, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Not activated
--------- 2019-07-09 23:12:26 ---------
SigmaKey 2.33.00 Qcom: Direct unlock
Motorola QC Diag Port (COM6), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: May 24 2019 11:54:22, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351838094541920
Bluetooth address: 000000000000
Direct unlock is impossible for this phone. Reading unlock codes instead.
Security area saved to "C:\Users\juan_\Documents\SigmaKey\security backup\0688274636\351838094541920_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1.skb"
Connecting...Cancelled
Log 2
Code:
--------- 2019-07-09 23:25:53 ---------
SigmaKey 2.33.00 Qcom: Direct unlock
Motorola QC Diag Port (COM8), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: May 24 2019 11:54:22, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351838094595140
Bluetooth address: 000000000000
Direct unlock is impossible for this phone. Reading unlock codes instead.
Security area saved to "C:\Users\juan_\Documents\SigmaKey\security backup\0688274636\351838094595140_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1.skb"
Connecting...Cancelled
Backup 1 Backup 2
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Old 07-10-2019, 07:40   #15 (permalink)
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@ juan_junior99,

Did you try servicing phone before update and after it was updated?
If yes, upload 2 security backups from the same phone. First one from the phone servicing before it was updated and second one after it.

Best Regards
GSMServer team



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