Motorola Moto E5 Play XT1921-6 unlock success - Page 4 - GSM-Forum

faisal.u7 · 07-09-2019, 17:27

any body has solution of this problem??? XT1921-6 after update mobile network settings are unavailable....

cbcelular · 08-28-2019, 23:36

Quote:

Originally Posted by nduka

how about moto XT1921-3 t-mobile app
any solution?

suported unlock xt1921-3 t-mobile ?

Firmware: MPSS.TA.2.3.c11.1-00011-8940_GENW3K_PACK-1.169163.0.169826.2
Date: Sep 18 2018 04:29:38, Sep 17 2018 04:00:00, 8940.gen

mcandre · 08-29-2019, 07:21

Quote:

Originally Posted by faisal.u7

any body has solution of this problem??? XT1921-6 after update mobile network settings are unavailable....

It's because of new security patch level on the phone.

fonefun · 10-19-2019, 11:52

hi,

cn nyone help me with an unlock

Motorola XT-1921-6
Variant :james XT1921-6 16GB P3
CPU-MSM8917
Firmware: MPSS.JO.3.0.c11-00039-8937_GENNS_PACK-1.199836.2.202587.2
Software IMEI: 351838093xxxxx
Operating System Android 8.0 Oreo

when i try to unlock i get the following problems and really need to get this phone network unlocked.

Code:

SigmaKey v.2.34.00
New version  2.34.00b2 is available on www.sigmakey.com. We strongly recommend to update SigmaKey!
479587138 Sigma dongle 2.34, Initializing...OK
Pack 1: Not activated
Pack 2: Activated
Pack 3: Not activated
Pack 4: Not activated
Unique promotional offer for our best clients.
Buy Sigma Pack 1+3 Activation for special price - 129.99 USD only.
Get maximum functionality from your Sigma.
--------- 2019-10-18 12:27:06 ---------
SigmaKey 2.34.00 Qcom: Connect Motorola Android phone
Connecting...Not found
--------- 2019-10-18 12:29:15 ---------
SigmaKey 2.34.00 Qcom: Get unlock codes
Motorola QC Diag Port (COM10), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 Play (Verizon)
Firmware: MPSS.JO.3.0.c11-00039-8937_GENNS_PACK-1.199836.2.202587.2
Date: Jun  6 2019 21:40:45, May 02 2019 09:00:00, 8937.gen
Software IMEI: 351838093835190
Bluetooth address: 000000000000
This operation may brick the phone! Are you sure you want to proceed? [YES]
Reading data...Missing response from phone

cchop99 · 12-28-2019, 17:32

Still waiting for an update

Gambitv01 · 07-03-2020, 22:26

-------- 2020-07-03 16:34:21 ---------
SigmaKey 2.36.00 Qcom: Get unlock codes
Motorola QC Diag Port (COM3910), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 Play (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: Apr 16 2019 03:07:25, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351838097196300
Bluetooth address: 000000000000
This operation may brick the phone! Are you sure you want to proceed? [YES]
Reading data...Unexpected response from the phone

Gsmserver · 07-04-2020, 11:44

New security is not supported yet.

Gambitv01 · 07-05-2020, 21:30

Quote:

Originally Posted by Gsmserver

New security is not supported yet.

-------- 2020-07-03 16:34:21 ---------
SigmaKey 2.36.00 Qcom: Get unlock codes
Motorola QC Diag Port (COM3910), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 Play (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: Apr 16 2019 03:07:25, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351838097196300
Bluetooth address: 000000000000
This operation may brick the phone! Are you sure you want to proceed? [YES]
Reading data...Unexpected response from the phone

so is this something wrong on my end? i tried with 3 different computers?

gsmcod · 10-04-2020, 22:39

^ Android ADB InterfaceError writing to serial port
--------- 2020-10-04 23:04:48 ---------
SigmaKey 2.39.00b1 Qcom: Direct unlock
Motorola QC Diag Port (COM286), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 01-Mar-13, USB\VID_22B8&PID_2EC5&REV_0318&MI_00
Phone model: Moto E4 (Verizon)
Firmware: MPSS.JO.3.0.c11-00042-8937_GENNS_PACK-1.221486.1.223189.1
Date: Dec 16 2019 01:40:19, Sep 11 2019 06:00:00, 8937.gen
Software IMEI: Not found
Bluetooth address: 000000000000
Direct unlock is impossible for this phone. Reading unlock codes instead.
This operation may brick the phone! Are you sure you want to proceed? [YES]
Security area saved to "C:\Users\Nenad\Documents\SigmaKey\security backup\0560224938\MPSS_JO_3_0_c11-00042-8937_GENNS_PACK-1_221486_1_223189_1.skb"
Writing flash...Unexpected response from the phone
--------- 2020-10-04 23:20:46 ---------
SigmaKey 2.39.00b1 Qcom: Direct unlock
Motorola QC Diag Port (COM286), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 01-Mar-13, USB\VID_22B8&PID_2EC5&REV_0318&MI_00
Phone model: Moto E4 (Verizon)
Firmware: MPSS.JO.3.0.c11-00042-8937_GENNS_PACK-1.221486.1.223189.1
Date: Dec 16 2019 01:40:19, Sep 11 2019 06:00:00, 8937.gen
Software IMEI: Not found
Bluetooth address: 000000000000
Direct unlock is impossible for this phone. Reading unlock codes instead.
This operation may brick the phone! Are you sure you want to proceed? [YES]
Security area saved to "C:\Users\Nenad\Documents\SigmaKey\security backup\0560224938\MPSS_JO_3_0_c11-00042-8937_GENNS_PACK-1_221486_1_223189_1 (0).skb"
Reading unlock codes...Done

redad code but code is not ok.
u try direct unlock but read code again, and code is not ok
help for unlock

GSM_Support · 10-05-2020, 07:48

@ gsmcod,

More likely that the phone you have has latest security patches installed.
If Moto E4 has latest security patches installed, it can not be unlocked at the moment.

Best Regards
GSMServer team

Nasri Rama · 10-15-2020, 05:44

Quote:

Originally Posted by Gsmserver

What operator was the phone locked to?
What code was it asking for?
Is the phone unlocked right now?

In my side not unlocked.... My phone details is
Motorola E5 Pay XT-1921-6
Carrier - VERIZON

I succesfull read code via Sigma latest exe but when i put in phone said "Unsuccesfull"

Nasri Rama · 10-15-2020, 05:47

Quote:

Originally Posted by GSM_Support

@ gsmcod,

More likely that the phone you have has latest security patches installed.
If Moto E4 has latest security patches installed, it can not be unlocked at the moment.

Best Regards
GSMServer team

MOTOROLA E5 Play...

In my side not unlocked.... My phone details is
Motorola E5 Pay XT-1921-6
Carrier - VERIZON

I succesfull read code via Sigma latest exe but when i put in phone said "Unsuccesfull"

07-03-2020, 22:26	#51 (permalink)
Gambitv01 No Life Poster Join Date: Dec 2010 Location: Romania Posts: 1,532 Member: 1475064 Status: Offline Thanks Meter: 347	supported yet? -------- 2020-07-03 16:34:21 --------- SigmaKey 2.36.00 Qcom: Get unlock codes Motorola QC Diag Port (COM3910), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00 Phone model: Moto E5 Play (Verizon) Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1 Date: Apr 16 2019 03:07:25, Jul 27 2018 05:00:00, 8937.gen Software IMEI: 351838097196300 Bluetooth address: 000000000000 This operation may brick the phone! Are you sure you want to proceed? [YES] Reading data...Unexpected response from the phone

07-09-2019, 17:27	#46 (permalink)
faisal.u7 No Life Poster Join Date: May 2009 Location: pakistan Posts: 528 Member: 1028120 Status: Offline Sonork: 100.1607216 Thanks Meter: 90	any body has solution of this problem??? XT1921-6 after update mobile network settings are unavailable....

12-28-2019, 17:32	#50 (permalink)
cchop99 Crazy Poster Join Date: Sep 2005 Location: vin Age: 48 Posts: 50 Member: 177045 Status: Offline Thanks Meter: 16	Still waiting for an update

07-04-2020, 11:44	#52 (permalink)
Gsmserver Product Supporter Join Date: Feb 2003 Location: gsmserver Posts: 9,167 Member: 21077 Status: Offline Thanks Meter: 116,387	New security is not supported yet.

10-04-2020, 22:39	#54 (permalink)
gsmcod Insane Poster Join Date: Dec 2009 Location: Serbia Posts: 62 Member: 1177406 Status: Offline Thanks Meter: 12	^ Android ADB InterfaceError writing to serial port --------- 2020-10-04 23:04:48 --------- SigmaKey 2.39.00b1 Qcom: Direct unlock Motorola QC Diag Port (COM286), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 01-Mar-13, USB\VID_22B8&PID_2EC5&REV_0318&MI_00 Phone model: Moto E4 (Verizon) Firmware: MPSS.JO.3.0.c11-00042-8937_GENNS_PACK-1.221486.1.223189.1 Date: Dec 16 2019 01:40:19, Sep 11 2019 06:00:00, 8937.gen Software IMEI: Not found Bluetooth address: 000000000000 Direct unlock is impossible for this phone. Reading unlock codes instead. This operation may brick the phone! Are you sure you want to proceed? [YES] Security area saved to "C:\Users\Nenad\Documents\SigmaKey\security backup\0560224938\MPSS_JO_3_0_c11-00042-8937_GENNS_PACK-1_221486_1_223189_1.skb" Writing flash...Unexpected response from the phone --------- 2020-10-04 23:20:46 --------- SigmaKey 2.39.00b1 Qcom: Direct unlock Motorola QC Diag Port (COM286), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 01-Mar-13, USB\VID_22B8&PID_2EC5&REV_0318&MI_00 Phone model: Moto E4 (Verizon) Firmware: MPSS.JO.3.0.c11-00042-8937_GENNS_PACK-1.221486.1.223189.1 Date: Dec 16 2019 01:40:19, Sep 11 2019 06:00:00, 8937.gen Software IMEI: Not found Bluetooth address: 000000000000 Direct unlock is impossible for this phone. Reading unlock codes instead. This operation may brick the phone! Are you sure you want to proceed? [YES] Security area saved to "C:\Users\Nenad\Documents\SigmaKey\security backup\0560224938\MPSS_JO_3_0_c11-00042-8937_GENNS_PACK-1_221486_1_223189_1 (0).skb" Reading unlock codes...Done redad code but code is not ok. u try direct unlock but read code again, and code is not ok help for unlock

10-05-2020, 07:48	#55 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,981 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ gsmcod, More likely that the phone you have has latest security patches installed. If Moto E4 has latest security patches installed, it can not be unlocked at the moment. Best Regards GSMServer team