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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 11-09-2019, 18:36   #1 (permalink)
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motorola xt1921-6 unlock problem


after unlock i'm get this problem.. motorola modem service has stopped

SigmaKey v.2.34.01
New version 2.34.02 is available on www.sigmakey.com. We strongly recommend to update SigmaKey!
588802819 Sigma dongle 2.34, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
Pack 4: Not activated
--------- 2019-11-09 09:11:45 ---------
SigmaKey 2.34.01 Qcom: Get unlock codes
Motorola QC Diag Port (COM47), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_02
Phone model: Moto E5 Play (Verizon)
Error writing to serial port
--------- 2019-11-09 09:12:56 ---------
SigmaKey 2.34.01 Qcom: Get unlock codes
Motorola QC Diag Port (COM46), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_01
Phone model: Moto E5 Play (Verizon)
Missing response from phone
--------- 2019-11-09 09:13:38 ---------
SigmaKey 2.34.01 Qcom: Get unlock codes
Motorola QC Diag Port (COM41), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 Play (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: Apr 16 2019 03:07:25, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351838094724480
Bluetooth address: 000000000000
This operation may brick the phone! Are you sure you want to proceed? [YES]
Security area saved to "C:\Users\chevvy\Documents\SigmaKey\security backup\0588802819\351838094724480_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1 (0).skb"
Reading unlock codes...Done
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Old 11-09-2019, 20:19   #2 (permalink)
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It must be new security Verizon phones, you can't unlock it, only via server.

Pm me

Enviado desde mi SM-G960U mediante Tapatalk
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Old 11-10-2019, 19:00   #3 (permalink)
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Not a unlock problem sigma give me unlock code but after unlock no more ask code and modem fail phone have no service is there a way to write back security back up?
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Old 11-10-2019, 19:20   #4 (permalink)
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Quote:
Originally Posted by lucky999 View Post
Not a unlock problem sigma give me unlock code but after unlock no more ask code and modem fail phone have no service is there a way to write back security back up?
Flash phone

Enviado desde mi SM-G960U mediante Tapatalk
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Old 11-10-2019, 23:13   #5 (permalink)
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Quote:
Originally Posted by yurais View Post
Flash phone

Enviado desde mi SM-G960U mediante Tapatalk
Yes all ready done that many times still the same
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