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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 07-16-2018, 15:18   #1 (permalink)
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nova 2i trying to downgrade but


it always give this error


Quote:
--------- 2018-07-16 22:14:41 ---------
SigmaKey 2.28.04 HiSi: Enable downgrade
Connecting...Reboot phone and try again

phone conn is Android Adopter PCUI


Phone problem is after update touch not working.


nut in recovery its working
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Old 07-17-2018, 00:47   #2 (permalink)
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up this need solution stock at huwaei erecovery.

i can flash in fastboot but get error after flashing or failed in recovery
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Old 07-17-2018, 05:57   #3 (permalink)
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now i got this responce.

Phone model: RNE-L22
Version: :RNE-L22 8.0.0.321(C636)
Preparing...Unable to connect to the server. Please check your network.
224504471 Sigma dongle 2.28, Initializing...OK
--------- 2018-07-17 12:54:42 ---------
SigmaKey 2.28.04 HiSi: Write firmware
(ADB) Writing flash...UPDATE.APP
Firmware: Rhone_Global_EMUI8.0
This operation may brick the phone! Are you sure you want to proceed? [YES]
Phone model: RNE-L22
Version: :RNE-L22 8.0.0.321(C636)
Preparing...Unable to connect to the server. Please check your network.




any help??
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Old 07-17-2018, 08:16   #4 (permalink)
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@ frooze_angel,

Repeat operation once again and post results in a current thread.

Best Regards
GSMServer team



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Old 07-17-2018, 08:27   #5 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ frooze_angel,

Repeat operation once again and post results in a current thread.

Best Regards
GSMServer team




flashing fine now the server is ok. problem why i cant downgrade?
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Old 07-18-2018, 04:31   #6 (permalink)
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Up, please check downgrade features not working
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Old 07-18-2018, 07:12   #7 (permalink)
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need help....

SigmaKey 2.28.04 HiSi: Write firmware
DBAdapter Reserved Interface (COM47), Provider: HUAWEI Technologies CO.,LTD, Driver ver.: 1.0.26.0, Date: 5/18/2016, USB\Vid_12D1&Subclass_13&Prot_23
Writing flash...UPDATE.APP
Firmware: RNE-L22C636B131
Hardware IMEI: 020304050607080
Writing flash SHA256RSA OK
Writing flash CRC OK
Writing flash CURVER OK
Writing flash VERLIST ...Version mismatch.
Use "Enable downgrade" action first, then retry flashing.
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Old 07-18-2018, 08:32   #8 (permalink)
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Use "Enable downgrade" action first, then retry flashing.
"Enable downgrade" button is present on the Flash -> HiSi tab
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Old 07-18-2018, 08:49   #9 (permalink)
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trying to downgrade but always give this error

tried all port still same
Attached Images
File Type: jpg Untitled.jpg (138.5 KB, 76 views)
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Old 07-18-2018, 08:55   #10 (permalink)
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Quote:
Originally Posted by frooze_angel View Post
trying to downgrade but always give this error

tried all port still same
you cant Enable Downgrade while device in fastboot or upgrade Mode....it need Manufacture Mode...[ to do this Device must b Fully ON]
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Old 07-18-2018, 09:00   #11 (permalink)
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Quote:
Originally Posted by -Mosin- View Post
you cant Enable Downgrade while device in fastboot or upgrade Mode....it need Manufacture Mode...[ to do this Device must b Fully ON]

the problem is device wont boot normally now only upgrade or fastboot mode only.


the first problem is after customer update the phne restart and after update the touchscreen wont touch anymore.


so i try to flash but now im stuck in here.
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Old 07-18-2018, 09:04   #12 (permalink)
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The solution for you would be flashing this phone with the same firmware version using Upgrade mode (NOT fastboot mode)
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Old 07-18-2018, 09:11   #13 (permalink)
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Quote:
Originally Posted by mcandre View Post
The solution for you would be flashing this phone with the same firmware version using Upgrade mode (NOT fastboot mode)

yeah my last problem i almost downloaded files from support and already have 50gb of firmware and no one can be same of this one.
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Old 07-18-2018, 09:17   #14 (permalink)
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Don't worry about Huawei original flash files.
Search for your original firmware version there. Direct links from Huawei server.
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Old 07-18-2018, 09:29   #15 (permalink)
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Quote:
Originally Posted by mcandre View Post
Don't worry about Huawei original flash files.
Search for your original firmware version there. Direct links from Huawei server.

okay il try and start firmware one by one
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