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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 04-28-2018, 16:55   #1 (permalink)
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P8 lite stuck on logo after unlock


Hi sigma team

I have a very unusual problem with a phone p8 lite(2015) ALE-L21 that i unlocked. Pls note that i have unlocked countless huawei phones and have never had a problem however this phone after showing in logs that is unlocked is stuck on the operator logo and does not boot.

I have already hard reset the phone but it is still the same.. I cannot provide logs as i closed the sigma key window ...

It enters in fastboot mode thats all it does ... pls help/advice what can be done to revive it ...

br
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Old 04-28-2018, 17:34   #2 (permalink)
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My bad ... here are the logs

SigmaKey v.2.27.18
366101684 Sigma dongle 2.27, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2018-04-27 14:57:40 ---------
SigmaKey 2.27.18 HiSi: Direct unlock
Connecting....
Android Adapter PCUI (COM371), Provider: Huawei Incorporated, Driver ver.: 2.0.6.725, Date: 28-11-2016, USB\VID_12D1&PID_105C&REV_9999&MI_02
Removing firmware protection....Done
Getting bootloader password...1061982381621831
Software IMEI: 867811021997194
Unlocking phone...Done
Restarting phone...Done
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Old 05-02-2018, 08:07   #3 (permalink)
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Does the phone get detected by PC? How?
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