Please ensure your Sigma dongle is connected properly - Page 2 - GSM-Forum

GSM_Support · 05-20-2019, 10:54

@ komargsm,

Repeat update operation for your SigmaKey.
An issue you were dealing with suppose to be solved.

Best Regards
GSMServer team

sajjad muhammad · 05-20-2019, 13:10

hi Sir

my SIgma box Not work plz check..

"
SigmaKey v.2.32.00
Detected GsmServer S-Card products:
78575AF92172
S-Card: 577050612 Sigma dongle blank, v 0.59
S-Card: 577050612 Sigma dongle blank, v 0.59
Please ensure your Sigma dongle is connected properly
"

Full logs link Check In PM

GSM_Support · 05-20-2019, 13:20

@ sajjad muhammad,

Current case is getting analyzed by product developers.

Best Regards
GSMServer team

lagarto6603 · 05-28-2020, 00:18

SigmaKey v.2.35.02
Detected GsmServer S-Card products:
200D020E13B6
S-Card: 760410520 Sigma dongle blank, v 0.21

lagarto6603 · 07-12-2020, 01:23

[CITA = GSM_Support; 13665345] @ sajjad muhammad,

Los desarrolladores de productos analizan el caso actual.

Atentamente
Equipo GSMServer

[/CITAR]

friend since 05/28/2020 my sigmakey is not working and I have uploaded the operations log and nobody gives me an answer, could you please help me

Mr.Tinkertrain · 07-13-2020, 09:28

@lagarto6603

We have forwarded the log files to the developers. They will check the issue and reply as soon as they have a solution.

Best regards,
GsmServer Support

lagarto6603 · 07-22-2020, 02:01

How long do I have to keep waiting for the developers to give me some reason for the failure of my key

ramooo19 · 07-14-2022, 10:57

what is this problem ??

Quote:

S-Card: 411256427 Sigma dongle blank, v 0.00
S-Card: 411256427 Sigma dongle blank, v 0.00
Please ensure your Sigma dongle is connected properly
Update S-Card firmware
Detected GsmServer S-Card products:
S-Card: 411256427 Sigma dongle blank, v 0.00
S-Card: 411256427 Sigma dongle blank, v 0.00
Please ensure your Sigma dongle is connected properly
Update S-Card firmware
Detected GsmServer S-Card products:
S-Card: 411256427 Sigma dongle blank, v 0.00

GSM_Support · 07-14-2022, 13:46

@ ramooo19,

Please perform following operations:

Locate logs folder at your PC
My Documents->SigmaKey->logs
Rar it
Send all of the log files in a rar archive to support[at]sigmakey.com

In order to be able to check what could go wrong and solve current issue developers need to check all of the log files from operations performed by current SigmaKey.

Best Regards
GSMServer team

07-14-2022, 13:46	#24 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ ramooo19, Please perform following operations: Locate logs folder at your PC My Documents->SigmaKey->logs Rar it Send all of the log files in a rar archive to support[at]sigmakey.com In order to be able to check what could go wrong and solve current issue developers need to check all of the log files from operations performed by current SigmaKey. Best Regards GSMServer team

05-20-2019, 10:54	#16 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ komargsm, Repeat update operation for your SigmaKey. An issue you were dealing with suppose to be solved. Best Regards GSMServer team

05-20-2019, 13:10	#17 (permalink)
sajjad muhammad Registered User Join Date: Feb 2015 Location: Peshawar Posts: 144 Member: 2350264 Status: Offline Sonork: 1645817 Thanks Meter: 10	hi Sir my SIgma box Not work plz check.. " SigmaKey v.2.32.00 Detected GsmServer S-Card products: 78575AF92172 S-Card: 577050612 Sigma dongle blank, v 0.59 S-Card: 577050612 Sigma dongle blank, v 0.59 Please ensure your Sigma dongle is connected properly " Full logs link Check In PM

05-20-2019, 13:20	#18 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ sajjad muhammad, Current case is getting analyzed by product developers. Best Regards GSMServer team

07-12-2020, 01:23	#20 (permalink)
lagarto6603 Insane Poster Join Date: Apr 2007 Location: venezuela Posts: 83 Member: 490035 Status: Offline Thanks Meter: 8	[CITA = GSM_Support; 13665345] @ sajjad muhammad, Los desarrolladores de productos analizan el caso actual. Atentamente Equipo GSMServer [/CITAR] friend since 05/28/2020 my sigmakey is not working and I have uploaded the operations log and nobody gives me an answer, could you please help me

07-13-2020, 09:28	#21 (permalink)
Mr.Tinkertrain No Life Poster Join Date: Feb 2006 Posts: 11,638 Member: 229997 Status: Offline Thanks Meter: 636	@lagarto6603 We have forwarded the log files to the developers. They will check the issue and reply as soon as they have a solution. Best regards, GsmServer Support

07-22-2020, 02:01	#22 (permalink)
lagarto6603 Insane Poster Join Date: Apr 2007 Location: venezuela Posts: 83 Member: 490035 Status: Offline Thanks Meter: 8	How long do I have to keep waiting for the developers to give me some reason for the failure of my key