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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 08-13-2018, 15:01   #1 (permalink)
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Problem With Unlockin Moto E4 Sprint With SigmaKey v2.28.07.01


CAn't Unlock Moto E4 Sprint With SigmaKey_Software_Setup_v2.28.07.01.exe it detects as moto E4 Verizon

but done with Older Version

Code:
SigmaKey v.2.28.05
Sigma dongle 2.28, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2018-08-13 18:53:22 ---------
SigmaKey 2.28.05 Qcom: Direct unlock
Motorola QC Diag Port (COM114), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E4 (Sprint)
Firmware: MPSS.TA.2.3.c1-00280-8953_GEN_PACK-1.97293.1.98137.1
Date: Oct 24 2017 17:18:40, May 07 2017 23:00:00, 8940.gen
Software IMEI: 990005721133650
Bluetooth address: 000000000000
Security area saved to "C:\Users\Mohsin\Documents\SigmaKey\security backup\0756946275\990005721133650.skb"
Unlocking phone.....Done
Restarting phone....PLEASE RESTART PHONE MANUALLY!
Done
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Old 08-13-2018, 15:12   #2 (permalink)
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@ mohsinsomeone,

Post here full log file from the operations you have tried to perform using latest Sigma Software version. It would spread some light at your case.

Best Regards
GSMServer team



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