S-Card: ......... Sigma dongle blank, v 0.15 - Page 6 - GSM-Forum

GSM_Support · 04-11-2014, 06:56

@ Cikan,

So did you solve your issue with drivers installation ?

Best Regards
GSMServer team

Cikan · 04-15-2014, 21:28

No, most likely you need to manually clean the system, I will use the program on another computer

yebher · 04-17-2014, 00:44

hello: my s-card is detected as blank, v0.15 when I try to update the
firmware the sigma software said: Unsupported client version 3.09,
waiting for the solution thanks in advance log attached here
before was: Sigma Dongle Blank v 0.15 please ensure yoursigma dongle is conected properly
thanks in advance.

GSM_Support · 04-17-2014, 07:00

@ yebher,

In order to update SigmaKey to the latest version Sigma Software suppose to be used.
Perform following operations:

Download and install latest Sigma Software (v1.40.00)
Run it
Update your SigmaKey

Detailed manual on the update operation available here.

In case any error appears perform following operations:

Locate "logs" folder at your PC
Rar it
Send all of the log files to support[at]sigmakey.com or upload it to any filesharing web site and post link for it here

Best Regards
GSMServer team

cris-tem · 05-06-2014, 03:17

please help my sigma error!!

SigmaKey v.1.42.00
Detected GsmServer S-Card products:
S-Card: 353643xxx Sigma dongle blank, v 0.58
S-Card: 353643xxx Sigma dongle blank, v 0.58
Please ensure your Sigma dongle is connected properly

GSM_Support · 05-06-2014, 06:52

@ cris-tem,

Please perform following operations:

Locate "logs" folder at your PC
Rar it
Send all of the log files to support[at]sigmakey.com or upload it to any filesharing web site and post link for it here

Best Regards
GSMServer team

cris-tem · 05-06-2014, 17:09

Quote:

Originally Posted by GSM_Support

@ cris-tem,

Please perform following operations:

Locate "logs" folder at your PC
Rar it
Send all of the log files to support[at]sigmakey.com or upload it to any filesharing web site and post link for it here

Best Regards
GSMServer team

Files were downloaded.

cris-tem · 05-06-2014, 17:27

Quote:

Originally Posted by GSM_Support

@ cris-tem,

Please perform following operations:

Locate "logs" folder at your PC
Rar it
Send all of the log files to support[at]sigmakey.com or upload it to any filesharing web site and post link for it here

Best Regards
GSMServer team

other pc where the error occured

LIMITE2007 · 05-13-2014, 14:15

SigmaKey v.2.01.01
Detected GsmServer S-Card products:
S-Card: ///////////// Sigma dongle blank, v 0.00

S-Card: /////////////// Sigma dongle blank, v 0.00
Please ensure your Sigma dongle is connected properly

GSM_Support · 05-13-2014, 14:20

@ LIMITE2007,

Please mail screenshot with an error and your serial number to support[at]sigmakey.com

Best Regards
GSMServer team

talat · 10-01-2014, 20:51

SigmaKey v.2.06.00
Detected GsmServer S-Card products:
S-Card: ** Sigma dongle blank, v 0.00
Reading data...

GSM_Support · 10-01-2014, 21:03

@ talat,

update your Sigma Smart-Card first.

Best Regards
GSMServer team

mario3 · 11-17-2016, 20:22

You prayed for help thanks

SigmaKey v.2.21.01
Detected GsmServer S-Card products:
S-Card: 688**** Sigma dongle blank, v 0.00
S-Card: 688**** Sigma dongle blank, v 0.00
Please ensure your Sigma dongle is connected properl

Davi Rodrigues · 11-18-2016, 23:16

Good evening, My name is David. I'm new here on the forum and I really need the help of the support. My sigma presented this problem:

SigmaKey v.2.21.01
Detected GsmServer S-Card products:
S-Card: 21595**** Sigma dongle blank, v 0.00
S-Card: 21595**** Sigma dongle blank, v 0.00
Please ensure your Sigma dongle is connected

I can not post the log file links and screenshot here on the forum.

Thanks

fresco353 · 11-19-2016, 18:52

hello lord team
please help firmware card
sendig logos imagen email
[email protected]

04-11-2014, 06:56	#76 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ Cikan, So did you solve your issue with drivers installation ? Best Regards GSMServer team Last edited by GSM_Support; 04-13-2014 at 15:54.

04-17-2014, 07:00	#79 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ yebher, In order to update SigmaKey to the latest version Sigma Software suppose to be used. Perform following operations: Download and install latest Sigma Software (v1.40.00) Run it Update your SigmaKey Detailed manual on the update operation available here. In case any error appears perform following operations: Locate "logs" folder at your PC Rar it Send all of the log files to support[at]sigmakey.com or upload it to any filesharing web site and post link for it here Best Regards GSMServer team

05-06-2014, 03:17	#80 (permalink)
cris-tem Junior Member Join Date: Dec 2008 Posts: 33 Member: 924137 Status: Offline Thanks Meter: 2	please help my sigma error!! SigmaKey v.1.42.00 Detected GsmServer S-Card products: S-Card: 353643xxx Sigma dongle blank, v 0.58 S-Card: 353643xxx Sigma dongle blank, v 0.58 Please ensure your Sigma dongle is connected properly Last edited by GSM_Support; 05-07-2014 at 10:19.

05-06-2014, 06:52	#81 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ cris-tem, Please perform following operations: Locate "logs" folder at your PC Rar it Send all of the log files to support[at]sigmakey.com or upload it to any filesharing web site and post link for it here Best Regards GSMServer team

10-01-2014, 20:51	#86 (permalink)
talat Crazy Poster Join Date: Nov 2005 Age: 45 Posts: 52 Member: 204317 Status: Offline Thanks Meter: 0	problem activation SigmaKey v.2.06.00 Detected GsmServer S-Card products: S-Card: ** Sigma dongle blank, v 0.00 Reading data... Last edited by GSM_Support; 10-01-2014 at 21:03.

04-15-2014, 21:28	#77 (permalink)
Cikan Junior Member Join Date: Jul 2013 Posts: 9 Member: 1985480 Status: Offline Thanks Meter: 0	No, most likely you need to manually clean the system, I will use the program on another computer

04-17-2014, 00:44	#78 (permalink)
yebher Junior Member Join Date: Oct 2010 Posts: 1 Member: 1430667 Status: Offline Sonork: yebher Thanks Meter: 0	hello: my s-card is detected as blank, v0.15 when I try to update the firmware the sigma software said: Unsupported client version 3.09, waiting for the solution thanks in advance log attached here before was: Sigma Dongle Blank v 0.15 please ensure yoursigma dongle is conected properly thanks in advance.

05-13-2014, 14:15	#84 (permalink)
LIMITE2007 Freak Poster Join Date: Aug 2007 Location: JO-JO-JO Age: 40 Posts: 216 Member: 576742 Status: Offline Thanks Meter: 20	SigmaKey v.2.01.01 Detected GsmServer S-Card products: S-Card: ///////////// Sigma dongle blank, v 0.00 S-Card: /////////////// Sigma dongle blank, v 0.00 Please ensure your Sigma dongle is connected properly

05-13-2014, 14:20	#85 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ LIMITE2007, Please mail screenshot with an error and your serial number to support[at]sigmakey.com Best Regards GSMServer team

10-01-2014, 21:03	#87 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ talat, update your Sigma Smart-Card first. Best Regards GSMServer team

11-17-2016, 20:22	#88 (permalink)
mario3 Major Poster Join Date: May 2004 Location: BiH Doboj Age: 54 Posts: 44 Member: 66420 Status: Offline Thanks Meter: 2	You prayed for help thanks SigmaKey v.2.21.01 Detected GsmServer S-Card products: S-Card: 688** Sigma dongle blank, v 0.00 S-Card: 688** Sigma dongle blank, v 0.00 Please ensure your Sigma dongle is connected properl Last edited by GSM_Support; 11-18-2016 at 09:53.

11-18-2016, 23:16	#89 (permalink)
Davi Rodrigues Junior Member Join Date: Nov 2016 Posts: 3 Member: 2650680 Status: Offline Thanks Meter: 0	Please ensure your Sigma dongle is connected properly Good evening, My name is David. I'm new here on the forum and I really need the help of the support. My sigma presented this problem: SigmaKey v.2.21.01 Detected GsmServer S-Card products: S-Card: 21595** Sigma dongle blank, v 0.00 S-Card: 21595** Sigma dongle blank, v 0.00 Please ensure your Sigma dongle is connected I can not post the log file links and screenshot here on the forum. Thanks Last edited by GSM_Support; 11-21-2016 at 08:56.