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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 03-20-2019, 21:49   #1 (permalink)
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Unhappy my sigma dongle Looking for S-Card... Not found


before 1 month ago my sigma dongle stop working
i dont know what happen
its show card

SigmaKey v.2.30.01
Looking for S-Card... Not found (card readers searched: 1 of 3)
Please connect SigmaKey/Box

i remove the usb driver and reinstall again from the original fodder

C:\Program Files (x86)\GsmServer\SigmaKey\drivers\AU9540DrvPkg V1.7.26.0_WHQL

steal the seam error

i have the log for last use
i need help how can i make shore from my card if steal working need help sigma support
thanks allot
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Old 03-21-2019, 13:17   #2 (permalink)
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@ assolimany2,

Perform following steps:
  • Disconnect all devices from PC
  • Connect SigmaKey
  • Make screenshot of the device manager and error from the Sigma Software
  • Post it here

Best Regards
GSMServer team



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Old 03-23-2019, 17:56   #3 (permalink)
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i was unlock zte z820 wen this problem show up
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Old 03-23-2019, 17:56   #4 (permalink)
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Old 03-23-2019, 18:11   #5 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ assolimany2,

Perform following steps:
  • Disconnect all devices from PC
  • Connect SigmaKey
  • Make screenshot of the device manager and error from the Sigma Software
  • Post it here

Best Regards
GSMServer team






tis is another image






please i need help
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Old 03-25-2019, 09:15   #6 (permalink)
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@ assolimany2,

Delete USB Token Holder devices, re-connect SigmaKey, launch Sigma Software.
After that post results in a current thread.

Best Regards
GSMServer team



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Old 03-26-2019, 21:08   #7 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ assolimany2,

Delete USB Token Holder devices, re-connect SigmaKey, launch Sigma Software.
After that post results in a current thread.

Best Regards
GSMServer team






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Old 03-27-2019, 10:45   #8 (permalink)
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@ assolimany2,

Ensure that COM/USB sharing software is not installed, like eltima software etc
If any USB sharing software is installed, uninstall it and run Sigma Software after that.

Best Regards
GSMServer team



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Old 03-27-2019, 10:45   #9 (permalink)
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Join Date: Feb 2005
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@ assolimany2,

Ensure that COM/USB sharing software is not installed, like eltima software etc
If any USB sharing software is installed, uninstall it and run Sigma Software after that.

Best Regards
GSMServer team



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