.Smart-card exception 0x9902 - GSM-Forum

fida_hussain · 04-28-2018, 10:20

hello my sigme box giving error .Smart-card exception 0x9902
plz help me i try everything clean card change system mail at support area plz help me realy worried about it any one have some sloution thanks

GSM_Support · 04-30-2018, 08:03

@ fida_hussain,

Please perform following operations:

Locate logs folder at your PC
My Documents->SigmaKey->logs
Rar it
Send all of the log files in a rar archive to support[at]sigmakey.com

In order to be able to check what could go wrong and solve current issue developers need to check all of the log files from operations performed by current SigmaKey.

Best Regards
GSMServer team

mpolanco73 · 05-16-2020, 23:46

saludos tambien tengo el mismo error e enviado multiples mensajes y aun no e resuelto ese error envie los regitros y nada

GSM_Support · 05-18-2020, 06:34

@ mpolanco73,

First of all, please write posts in English. Otherwise it will be deleted next time.

For 0x9902, If warranty of your SigmaKey has expired, try placing your Smart Card into another reader and check whether Sigma Software will work correctly. If still same issue appears, more likely that the Smart Card is damaged.
If your box/dongle is under warranty, contact your reseller for warranty replacement.

Best Regards
GSMServer team

mpolanco73 · 06-10-2020, 13:51

they have a very poor technical support simply because of opening and closing the sigma they tell me that my smart card is damaged

mcandre · 06-10-2020, 14:33

mpolanco73, try to put the smartcard into suitable reader and you will see the answer

04-28-2018, 10:20	#1 (permalink)
fida_hussain Freak Poster Join Date: Nov 2003 Location: Live in a GREATE country Age: 47 Posts: 316 Member: 43197 Status: Offline Thanks Meter: 10	.Smart-card exception 0x9902 hello my sigme box giving error .Smart-card exception 0x9902 plz help me i try everything clean card change system mail at support area plz help me realy worried about it any one have some sloution thanks

04-30-2018, 08:03	#2 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ fida_hussain, Please perform following operations: Locate logs folder at your PC My Documents->SigmaKey->logs Rar it Send all of the log files in a rar archive to support[at]sigmakey.com In order to be able to check what could go wrong and solve current issue developers need to check all of the log files from operations performed by current SigmaKey. Best Regards GSMServer team

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05-16-2020, 23:46	#3 (permalink)
mpolanco73 Junior Member Join Date: May 2020 Location: republica dominicana Posts: 2 Member: 2956100 Status: Offline Thanks Meter: 0	saludos tambien tengo el mismo error e enviado multiples mensajes y aun no e resuelto ese error envie los regitros y nada

05-18-2020, 06:34	#4 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ mpolanco73, First of all, please write posts in English. Otherwise it will be deleted next time. For 0x9902, If warranty of your SigmaKey has expired, try placing your Smart Card into another reader and check whether Sigma Software will work correctly. If still same issue appears, more likely that the Smart Card is damaged. If your box/dongle is under warranty, contact your reseller for warranty replacement. Best Regards GSMServer team

06-10-2020, 13:51	#5 (permalink)
mpolanco73 Junior Member Join Date: May 2020 Location: republica dominicana Posts: 2 Member: 2956100 Status: Offline Thanks Meter: 0	they have a very poor technical support simply because of opening and closing the sigma they tell me that my smart card is damaged

06-10-2020, 14:33	#6 (permalink)
mcandre No Life Poster Join Date: Mar 2006 Location: Central Europe Age: 39 Posts: 11,877 Member: 239548 Status: Offline Thanks Meter: 2,781	mpolanco73, try to put the smartcard into suitable reader and you will see the answer