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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 11-01-2012, 05:17   #1 (permalink)
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To support team sigma box.

Hello support team sigma box.

I adquired sigmabox but i no undertand me the problem.

I try installed, but in the update sofware appears this error:

[ 31/10/2012 10:13:46 p.m. ] Error when connecting card in Axalto e-gate 1
SmartCard API error $80100069
The smart card has been removed, so that further communication is not


I installed and unistalled very times and update the drivers but nothing.

I need your help please.

Wait for your response.

Regards.
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Old 11-01-2012, 05:22   #2 (permalink)
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Quote:
Originally Posted by celularesgdl View Post
Hello support team sigma box.

I adquired sigmabox but i no undertand me the problem.

I try installed, but in the update sofware appears this error:

[ 31/10/2012 10:13:46 p.m. ] Error when connecting card in Axalto e-gate 1
SmartCard API error $80100069
The smart card has been removed, so that further communication is not

I installed and unistalled very times and update the drivers but nothing.

I need your help please.

Wait for your response.

Regards.
Software, Drivers, Manuals, Testpoints... All In One place


Pls read carefully., all sigma key driver is available.

Or check in your computer drive C:>programe file>gsmserver>sigmakey>driver.

Wbr


s n hasan
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Old 11-01-2012, 08:01   #3 (permalink)
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@ celularesgdl,

As gsm_links have already mentioned, reinstall drivers drivers for your Sigma, to solve issue you're dealing with.

Best Regards
GSMServer team



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Old 11-03-2012, 23:56   #4 (permalink)
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Hello.

Quote:
Originally Posted by GSM_Support View Post
@ celularesgdl,

As gsm_links have already mentioned, reinstall drivers drivers for your Sigma, to solve issue you're dealing with.

Best Regards
GSMServer team


I try many times again and nothing.

How solve my problem?

Post the good drivers please.

Regards.
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Old 11-05-2012, 07:25   #5 (permalink)
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@ celularesgdl,

Check this link, please.

Best Regards
GSMServer team



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Old 11-06-2012, 04:06   #6 (permalink)
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Hello

Quote:
Originally Posted by GSM_Support View Post
@ celularesgdl,

Check this link, please.

Best Regards
GSMServer team



i try again and nothing. Adquired two sigma box.

One work perfectly in the same pc,and the other appears this error.

Is necesary return to the reseller?

Thanks for your attention.

Regards.
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Old 11-06-2012, 07:01   #7 (permalink)
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@ celularesgdl,

Contact me via any messenger, please.

Best Regards
GSMServer team



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Old 11-14-2012, 21:36   #8 (permalink)
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Sending one mail and no respond.

Quote:
Originally Posted by GSM_Support View Post
@ celularesgdl,

Contact me via any messenger, please.

Best Regards
GSMServer team


Hello.

Sending one mail and no respond two days ago.

Is possible no activated the card of my sigma box??

Or only solution is return the box of the reseller?

Thanks.

Regards.
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Old 11-15-2012, 07:14   #9 (permalink)
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@ celularesgdl,

PM me your e-mail address, please.
Need to check what can go wrong.

Best Regards
GSMServer team



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Old 11-15-2012, 17:15   #10 (permalink)
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i just bougth the sigma box....is working perfect i love it... the only problem i have is when i want to instal the drivers for alcate....how do i install the drivers for alcatel...i'm using window 7
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Old 11-16-2012, 07:26   #11 (permalink)
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@ tacuazin69,

Please explain in more details what issue exactly you're dealing with.
If you're dealing with the difficulties to install "Alcatel Android Smartphones USB Host Driver" Perform following:
  1. Unrar Alcatel Android Smartphones USB Host Driver
  2. Go to device manager
  3. Manually select and update divers

Best Regards
GSMServer team



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Old 11-17-2012, 23:07   #12 (permalink)
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thank you for you help.....but the problem i have is when i unrer the driver and i try to install it does'n reconice the usb port from alcatel phones.....reconice the phones like memory card....and when i open the sigma box doesn't reconice the alcatel usb port..i'm usin window 7 ....is some other way to install it?????
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Old 11-19-2012, 07:33   #13 (permalink)
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tacuazin69, About what Alcatel models are you talking here exactly?
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Old 11-21-2012, 19:19   #14 (permalink)
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I try contact with the support and no respond me.

Quote:
Originally Posted by GSM_Support View Post
@ celularesgdl,

PM me your e-mail address, please.
Need to check what can go wrong.

Best Regards
GSMServer team


I try contact with the support and no respond me.

For pm with this forum.

For email to support sigma box.

And nothing

Wait for your response........
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Old 11-22-2012, 07:19   #15 (permalink)
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@ celularesgdl,

No e-mails were received from an e-mail address you have mentioned in the PM.
Do you use any messenger?
If yes, contact me with ICQ/yahoo/MSN with any of them.
Details can be found in the profile.

Best Regards
GSMServer team



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