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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 08-03-2013, 20:57   #16 (permalink)
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Find DBA Adapter device (in the "puertos (COM y LPT) on your PC)
Press right mouse Button
Select Properties
Select Details
Make a screenshot and post it here
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Old 08-03-2013, 21:28   #17 (permalink)
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pic







conclusions: sigma box is not support this model

Last edited by mislatero; 08-03-2013 at 21:37.
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Old 08-07-2013, 10:50   #18 (permalink)
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@ mislatero,

For Current phone model Device VID and PID details are required.
Please make a screenshot of "Device instance ID" data, as it is signed at the screenshots below, please.

Find DBA Adapter reserved interface (COM XX) (as it is shown in the manual)
  1. Enter phone in Download mode.
  2. Run Device manager
  3. Find DBA Adapter (as it is shown in the screenshots)
  4. Press right mouse Button (as it is shown in the screenshots)
  5. Select Properties (as it is shown in the screenshots)
  6. Select Details (as it is shown in the screenshots)
  7. Select "Device Instance ID"
  8. Make a screenshot and post it here

Best Regards
GSMServer team



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Old 08-08-2013, 00:42   #19 (permalink)
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Usb\vid_12d1&pid_1034&rev_0100&mi_04
usb\vid_12d1&pid_1034&mi_04
Attached Images
File Type: jpg u8686.jpg (132.4 KB, 70 views)

Last edited by gorgans; 08-08-2013 at 00:48.
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Old 08-08-2013, 15:27   #20 (permalink)
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@ gorgans, mislatero, thegran & Luis Parada,

New version of Sigma Software v1.28.02 has been recently released.
Please try running unlock operation for your U8686 phone models with the new version of Sigma Software and post results in current thread.
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Old 08-09-2013, 01:19   #21 (permalink)
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what drivers are you guys using for winxp 32bit?
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Old 08-09-2013, 01:23   #22 (permalink)
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Quote:
Originally Posted by ElBerryKM13 View Post
what drivers are you guys using for winxp 32bit?
i used the drivers from the phone mass storage drive.
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Old 08-09-2013, 01:30   #23 (permalink)
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I'm trying with my win7 machine now and i'm getting these errors:
SigmaKey 1.28.02
******* Sigma dongle 1.30, Initializing...OK
SigmaKey 1.28.02 Qcom: Get unlock codes
T-Mobile 3G Phone PCUI (COM201), Provider: Huawei Incorporated, Driver ver.: 2.0.5.3, Date: 4/27/2009
Version: 76XXS-2030-USNSKQLYM
Error DEFDB9EF
SigmaKey 1.28.02 Qcom: Direct unlock
T-Mobile 3G Phone PCUI (COM201), Provider: Huawei Incorporated, Driver ver.: 2.0.5.3, Date: 4/27/2009
Missing response from phone
SigmaKey 1.28.02 Qcom: Get unlock codes
T-Mobile 3G Phone PCUI (COM201), Provider: Huawei Incorporated, Driver ver.: 2.0.5.3, Date: 4/27/2009
Missing response from phone
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Old 08-09-2013, 01:56   #24 (permalink)
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Quote:
Originally Posted by ElBerryKM13 View Post
I'm trying with my win7 machine now and i'm getting these errors:
SigmaKey 1.28.02
******* Sigma dongle 1.30, Initializing...OK
SigmaKey 1.28.02 Qcom: Get unlock codes
T-Mobile 3G Phone PCUI (COM201), Provider: Huawei Incorporated, Driver ver.: 2.0.5.3, Date: 4/27/2009
Version: 76XXS-2030-USNSKQLYM
Error DEFDB9EF
SigmaKey 1.28.02 Qcom: Direct unlock
T-Mobile 3G Phone PCUI (COM201), Provider: Huawei Incorporated, Driver ver.: 2.0.5.3, Date: 4/27/2009
Missing response from phone
SigmaKey 1.28.02 Qcom: Get unlock codes
T-Mobile 3G Phone PCUI (COM201), Provider: Huawei Incorporated, Driver ver.: 2.0.5.3, Date: 4/27/2009
Missing response from phone

i am using windows 7 32 bit. i got this error yesterday with old version. i gave back phone to customer. i will try to get it back tommorrow. and try with new version.
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File Type: png u8686 sig.png (112.1 KB, 83 views)
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Old 08-09-2013, 07:28   #25 (permalink)
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@ ElBerryKM13,

According to the log file you've posted unlock operation was performed improper.
Current Smartphone suppose to be connected to PC in the Download or in a FastBoot mode.
Please double check unlock manual and run unlock operation according to it.

Best Regards
GSMServer team



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Old 08-09-2013, 07:45   #26 (permalink)
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if I change another one,would it have such a problem?
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Old 08-09-2013, 07:54   #27 (permalink)
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How to connect this phone to PC:
  • Switch the device OFF
  • Remove the flash card from the phone
  • Press and hold down Vol -, Vol + buttons simultaneously, then press and hold Power until your phone completely freezes on the pink screen
  • Connect USB cable
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Old 08-09-2013, 14:50   #28 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ ElBerryKM13,

According to the log file you've posted unlock operation was performed improper.
Current Smartphone suppose to be connected to PC in the Download or in a FastBoot mode.
Please double check unlock manual and run unlock operation according to it.

Best Regards
GSMServer team




I did that the phone was in the pink screen and the drivers installed.
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Old 08-09-2013, 16:04   #29 (permalink)
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@ ElBerryKM13,

According to the provided information in your previous post, phone as connected in wrong mode.
As it is stated in the unlock manual phone suppose to be detected as:
Quote:
7. Select required Interface in the ports selection tab:
Fastboot mode: Phone will be detected as Android Sooner Single ADB Interface in device manager
Download mode: Phone will be detected as DBAdapter Reserved Interface in device manager
Best Regards
GSMServer team



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Old 08-09-2013, 17:19   #30 (permalink)
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ElBerryKM13, find DBAdapter Reserved Interface in the ports tab of the Sigma software and select it. Thus Sigma will work with the phone via this port.
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