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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 09-17-2019, 02:21   #1 (permalink)
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Unsuccessful to repair imei of E4 XT1766


Last Saturday I was Purchase new Sigma Box with three service packs. Now Today is Tuesday but still not successful to repair Moto E4 Sprint imei. My log is here below. I trying on Three different machines even one is 64 bit machine. I am also try with fresh installation of win7 Ultimate version only sigma box installed in machine but same response i was get. try android method but no result. Please for *** says tell me now What i can do to get result. I am very frustrated that my money is drain to hole. I am also try to contact with Sigmakey Team via email. But still no any reply from them. Please please help me if you should have any sens about Customer Care.


-------- 2019-09-17 05:30:05 ---------
SigmaKey 2.33.06 Qcom: Repair IMEI
Motorola QC Diag Port (COM6), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E4 (Sprint)
Firmware: MPSS.TA.2.3.c1-00280-8953_GEN_PACK-1.98137.1.144357.1
Date: Jul 3 2018 19:41:34, Apr 10 2018 00:00:00, 8940.gen
Software IMEI: 990011083741650
Bluetooth address: 000000000000
Unsupported phone model
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Old 09-17-2019, 03:12   #2 (permalink)
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Now I am trying with change connection mode but reply is same.


--------- 2019-09-17 07:10:21 ---------
SigmaKey 2.33.06 Qcom: Repair IMEI
Qualcomm HS-USB Diagnostics 9092 (COM12), Provider: Qualcomm Incorporated, Driver ver.: 2.1.2.2, Date: 3/25/2016, USB\VID_05C6&PID_9092&REV_0318&MI_00
Firmware: MPSS.TA.2.3.c1-00280-8953_GEN_PACK-1.98137.1.144357.1
Date: Jul 3 2018 19:41:34, Apr 10 2018 00:00:00, 8940.gen
Software IMEI: 990005726870500
Bluetooth address: 000000000000
Unsupported phone model
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Old 09-17-2019, 03:54   #3 (permalink)
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This easy repair imei
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Old 09-17-2019, 04:12   #4 (permalink)
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Btw who said you sigma can repair moto imei? lol.. poor soul!
Quote:
Originally Posted by pt917 View Post
Now I am trying with change connection mode but reply is same.


--------- 2019-09-17 07:10:21 ---------
SigmaKey 2.33.06 Qcom: Repair IMEI
Qualcomm HS-USB Diagnostics 9092 (COM12), Provider: Qualcomm Incorporated, Driver ver.: 2.1.2.2, Date: 3/25/2016, USB\VID_05C6&PID_9092&REV_0318&MI_00
Firmware: MPSS.TA.2.3.c1-00280-8953_GEN_PACK-1.98137.1.144357.1
Date: Jul 3 2018 19:41:34, Apr 10 2018 00:00:00, 8940.gen
Software IMEI: 990005726870500
Bluetooth address: 000000000000
Unsupported phone model
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Old 09-17-2019, 07:26   #5 (permalink)
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@ pt917,

Repair IMEI feature is not supported for XT1766 phone model.

Best Regards
GSMServer team



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Old 09-17-2019, 09:30   #6 (permalink)
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Quote:
Originally Posted by Salikisdev View Post
Btw who said you sigma can repair moto imei? lol.. poor soul!

can you tell me which tool is working?
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Old 09-17-2019, 09:38   #7 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ pt917,

Repair IMEI feature is not supported for XT1766 phone model.

Best Regards
GSMServer team






[IMG]http://www.smart-
clip.com/img/sigma_userbar.png[/IMG]



then which model is supported can you guide me please? in scrolling list only menition E4 sprint. If menition with model is easy for users
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Old 09-17-2019, 11:38   #8 (permalink)
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No tool supporting repair of E4 Qualcomm, sigma supports old model, or mtk ones.
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Old 09-17-2019, 13:23   #9 (permalink)
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Quote:
Originally Posted by Salikisdev View Post
No tool supporting repair of E4 Qualcomm, sigma supports old model, or mtk ones.


any method like root mobile or EDL (9008mode) or any custome rom supported?
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