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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 05-02-2018, 09:29   #1 (permalink)
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XT1563 unlock error


SigmaKey 2.27.12 Qcom: Downgrade Motorola modem
^ Motorola ADB Interface, Version 0.5, Name: lux, Serial number: ZY22345ZPB
Firmware: Motorola XT1563
Writing flash...Done
--------- 2018-05-02 13:28:30 ---------
SigmaKey 2.27.12 Qcom: Repair IMEI
Motorola QC Diag Port (COM298), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\VID_22B8&PID_2EC1&REV_0310&MI_00
Firmware: MPSS.DPM.2.0.2.c1.8-00017-M8936FAAAANUZM-1
Date: Jun 18 2015 05:06:33, Jun 12 2015 10:00:00, FAAAANVZ
Software IMEI: Not found
Bluetooth address: 000000000000
Repairing IMEI...Unsupported phone model
--------- 2018-05-02 13:28:48 ---------
SigmaKey 2.27.12 Qcom: Direct unlock
Motorola QC Diag Port (COM298), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\VID_22B8&PID_2EC1&REV_0310&MI_00
Firmware: MPSS.DPM.2.0.2.c1.8-00017-M8936FAAAANUZM-1
Date: Jun 18 2015 05:06:33, Jun 12 2015 10:00:00, FAAAANVZ
Software IMEI: Not found
Bluetooth address: 000000000000
Unlocking phone...Unsupported phone model
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Old 05-02-2018, 09:33   #2 (permalink)
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@ Aamir_Zia,

Downgrade phone's modem and after that repeat operation once again.

Best Regards
GSMServer team



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