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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 01-03-2019, 11:56   #1 (permalink)
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XT1789-04 Unlocking


Hi, is it any way unlock the Moto XT1789-04 locked to AT&T?
When i try to do it like sprint got this:
Code:
SigmaKey 2.29.14b1 Qcom: Get unlock codes
Motorola USB BP Diagnostic Port (COM33), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 01.03.2013, USB\VID_22B8&PID_2EE5&REV_0404&MI_00
Phone model: Moto Z2 (Sprint)
Firmware: MPSS.AT.2.0.c4.4-00071-8998_GEN_PACK-1
Date: Jun 21 2017 02:46:28, Jun 19 2017 13:00:00, 8998.gen
Software IMEI: 353311080xxxxxx
Bluetooth address: 000000000000
Unsupported phone model
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Old 01-03-2019, 12:34   #2 (permalink)
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@ TATARIN,

XT1789 phone model locked to Sprint can be unlocked by SigmaKey.
As it is signed in the manual: "This solution works for models of Sprint operator with IMEI that starts from 99..."
In your case phone is locked to AT&T and IMEI starts with the 353...

Best Regards
GSMServer team



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Old 04-06-2019, 19:40   #3 (permalink)
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I Have at&t and the imie start 353...... can your team help me unlock it?
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Old 04-08-2019, 08:09   #4 (permalink)
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@ APPIAH GERMAIN,

XT1789-04 is not supported by SigmaKey.

Best Regards
GSMServer team



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