xt1921-5 imposible to unlock - GSM-Forum

denisirias · 12-11-2018, 01:15

i got motorola xt1921-5 sprint i put phone on qcom mode from keys i press power an volume down and select qcom but computer dont reconize phone, i try install drivers many times without success phone on connections menu shows there is no usb connection but on screen battery is charging, any trick to connnect this phone, phone is on android 8.0
i already reset phone
put phone en bptools
put phone in factory mode
and computer dont reconize it on any way
im using windows 10

denisirias · 12-11-2018, 04:28

By the way phone Is brand new

denisirias · 12-11-2018, 12:05

Is there any advice?

GSM_Support · 12-12-2018, 09:09

@ denisirias,

XT1921-5 is not officially supported, at the moment.

Best Regards
GSMServer team

12-11-2018, 01:15	#1 (permalink)
denisirias No Life Poster Join Date: Jul 2006 Location: DAVIE FLORIDA Posts: 1,629 Member: 309299 Status: Offline Thanks Meter: 259	xt1921-5 imposible to unlock i got motorola xt1921-5 sprint i put phone on qcom mode from keys i press power an volume down and select qcom but computer dont reconize phone, i try install drivers many times without success phone on connections menu shows there is no usb connection but on screen battery is charging, any trick to connnect this phone, phone is on android 8.0 i already reset phone put phone en bptools put phone in factory mode and computer dont reconize it on any way im using windows 10

12-11-2018, 04:28	#2 (permalink)
denisirias No Life Poster Join Date: Jul 2006 Location: DAVIE FLORIDA Posts: 1,629 Member: 309299 Status: Offline Thanks Meter: 259	By the way phone Is brand new

12-11-2018, 12:05	#3 (permalink)
denisirias No Life Poster Join Date: Jul 2006 Location: DAVIE FLORIDA Posts: 1,629 Member: 309299 Status: Offline Thanks Meter: 259	Is there any advice?

12-12-2018, 09:09	#4 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ denisirias, XT1921-5 is not officially supported, at the moment. Best Regards GSMServer team