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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 12-23-2013, 18:54   #1 (permalink)
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ZTE V768 error

im trying to do this unlock but it allways get me an error, ive tried in 3 computers win 7 and xp an always same error



SigmaKey 1.32.02
520072873 Sigma dongle 1.34, Initializing...OK
--- 2013-12-23 14:52:04 ---
SigmaKey 1.32.02 Brcm2155x: Direct unlock
Broadcom USB to Serial (COM33), Provider: Broadcom Corporation, Driver ver.: 1.8.6.27, Date: 9/26/2011, USB\Vid_0a5c&Pid_2132&Rev_0205
Reading software IMEI...Missing response from phone
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Old 12-24-2013, 07:29   #2 (permalink)
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@ jentz,

Please make sure that:
  • Battery charged more than 50%
  • All the side programs, that may interfere with the phone, are closed
  • The phone cable will not be disconnected till the process is done
  • Connect phone to USB port placed on the back side of PC (motherboard's USB port).
  • Avoid using any kind of USB HUBS.
  • Phone has stock (factory) firmware version.
  • Ensure that the drivers are properly installed

After that run Direct Unlock operation according to this manual once again.

Best Regards
GSMServer team




Last edited by GSM_Support; 12-24-2013 at 07:40.
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