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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 12-23-2013, 19:54   #1 (permalink)
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ZTE V768 error

im trying to do this unlock but it allways get me an error, ive tried in 3 computers win 7 and xp an always same error



SigmaKey 1.32.02
520072873 Sigma dongle 1.34, Initializing...OK
--- 2013-12-23 14:52:04 ---
SigmaKey 1.32.02 Brcm2155x: Direct unlock
Broadcom USB to Serial (COM33), Provider: Broadcom Corporation, Driver ver.: 1.8.6.27, Date: 9/26/2011, USB\Vid_0a5c&Pid_2132&Rev_0205
Reading software IMEI...Missing response from phone
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Old 12-24-2013, 08:29   #2 (permalink)
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@ jentz,

Please make sure that:
  • Battery charged more than 50%
  • All the side programs, that may interfere with the phone, are closed
  • The phone cable will not be disconnected till the process is done
  • Connect phone to USB port placed on the back side of PC (motherboard's USB port).
  • Avoid using any kind of USB HUBS.
  • Phone has stock (factory) firmware version.
  • Ensure that the drivers are properly installed

After that run Direct Unlock operation according to this manual once again.

Best Regards
GSMServer team




Last edited by GSM_Support; 12-24-2013 at 08:40.
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Old 09-05-2014, 13:03   #3 (permalink)
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Quote:
Originally Posted by jentz View Post
im trying to do this unlock but it allways get me an error, ive tried in 3 computers win 7 and xp an always same error



SigmaKey 1.32.02
520072873 Sigma dongle 1.34, Initializing...OK
--- 2013-12-23 14:52:04 ---
SigmaKey 1.32.02 Brcm2155x: Direct unlock
Broadcom USB to Serial (COM33), Provider: Broadcom Corporation, Driver ver.: 1.8.6.27, Date: 9/26/2011, USB\Vid_0a5c&Pid_2132&Rev_0205
Reading software IMEI...Missing response from phone
Friend, i have 2 phones, 2 PC and both say the same error.
Please any advice?
Driver OK, Box OK
Whatever i do - same error!

SigmaKey 1.28.05 Brcm2155x: Get unlock codes
Broadcom USB to Serial (COM4), Provider: Broadcom Corporation, Driver ver.: 1.8.6.28, Date: 4/6/2012, USB\VID_0A5C&PID_2132&REV_0204
Reading software IMEI...Missing response from phone
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Old 09-05-2014, 13:38   #4 (permalink)
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@ Captain Caveman,

first of all we recommend you to install latest software version and repeat operation like written in this manual.


Best Regards
GSMServer team



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Old 10-21-2014, 16:52   #5 (permalink)
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in new sigma exe
te v768 full battery
attched with battery try
with out battery

9978xxxxx Sigma dongle 2.06, Initializing...OK
Pack 1: Not activated
--- 2014-10-21 19:46:29 ---
SigmaKey 2.06.02 Brcm2155x: Direct unlock
Broadcom USB to Serial (COM34), Provider: Broadcom Corporation, Driver ver.: 1.8.6.27, Date: 9/27/2011, USB\VID_0A5C&PID_2132&REV_0204
Reading software IMEI...Missing response from phone

same error
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Old 10-21-2014, 21:15   #6 (permalink)
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igma dongle 2.06, Initializing...OK
Pack 1: Not activated
--- 2014-10-22 00:09:54 ---
SigmaKey 2.06.02 Brcm2155x: Get unlock codes
Broadcom USB to Serial (COM37), Provider: Broadcom Corporation, Driver ver.: 1.8.6.27, Date: 9/27/2011, USB\VID_0A5C&PID_2132&REV_0204
Software IMEI: 863425022001619
Detecting flash...512 Mb, page size: 2048
Unable to read codes for this phone model. Do you want to perform direct unlock instead? [YES]
Security area saved to "C:\Users\Zahid Gsm\Documents\SigmaKey\security backup\863425022001619Brcm.skb"
Unlocking phone...Done


now done
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