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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 11-08-2016, 21:01   #1 (permalink)
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5065n


i have 2 phone and after root try to unlock and now both phone are freeze on logo metro



SigmaKey v.2.21.01
76538xxxx Sigma dongle 2.21, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Not activated
--------- 2016-11-08 15:35:15 ---------
SigmaKey 2.21.01 ADB: Direct unlock
* daemon not running. starting it now *
* daemon started successfully *
^ ROMaster Composite ADB Interface
Version: Linux version 3.10.49-ge51c208 (android-bld@bld71) (gcc version 4.8 (GCC) ) #1 SMP PREEMPT Sun Jul 17 11:40:48 CST 2016
Phone model: TCL 5065N
Android 5.1.1; Firmware: LMY47V; Date: Sun Jul 17 13:17:30 CST 2016
Version: LMY47V release-keys
Baseband Firmware: MSM8909.LA.1.1.c7.1-113370114-
Baseband Processor: Qualcomm Technologies, Inc MSM8909
The phone is NOT connected properly. Read the manual at the official site for details.



--------- 2016-11-08 15:36:33 ---------
SigmaKey 2.21.01 ADB: Enable diagnostic port
* daemon not running. starting it now *
* daemon started successfully *
^ ROMaster Composite ADB Interface
Version: Linux version 3.10.49-ge51c208 (android-bld@bld71) (gcc version 4.8 (GCC) ) #1 SMP PREEMPT Sun Jul 17 11:40:48 CST 2016
Phone model: TCL 5065N
Android 5.1.1; Firmware: LMY47V; Date: Sun Jul 17 13:17:30 CST 2016
Version: LMY47V release-keys
Baseband Firmware: MSM8909.LA.1.1.c7.1-113370114-
Baseband Processor: Qualcomm Technologies, Inc MSM8909
Enabling diagnostic port...Done
--------- 2016-11-08 15:38:00 ---------


SigmaKey 2.21.01 Qcom: Direct unlock
Android HS-USB Diagnostics AF0E (COM241), Provider: TCL, Driver ver.: 6.0.0.0, Date: 07/08/2014, USB\VID_1BBB&PID_AF0E&REV_0225&MI_00
Firmware: MPSS.JO.1.0.c5.2-00024-M8909EAAAANVZM-1.58338.1.58561.1
Date: Jul 17 2016 12:05:01, Jun 01 2016 17:00:00, 8909.gen
Software IMEI: 0147050004xxxxx
Bluetooth address: 000000000000
The phone is NOT connected properly. Read the manual at the official site for details.
--------- 2016-11-08 15:38:21 ---------
SigmaKey 2.21.01 Qcom: Direct unlock
Android HS-USB Diagnostics AF0E (COM241), Provider: TCL, Driver ver.: 6.0.0.0, Date: 07/08/2014, USB\VID_1BBB&PID_AF0E&REV_0225&MI_00
Phone model: OT-5065
Firmware: MPSS.JO.1.0.c5.2-00024-M8909EAAAANVZM-1.58338.1.58561.1
Date: Jul 17 2016 12:05:01, Jun 01 2016 17:00:00, 8909.gen
Sending boot...Failed



what to do now both freeze
thanks in advanced
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Old 11-09-2016, 10:01   #2 (permalink)
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@ frankcelular1,

According to the provided log files SigmaKey have read information from the phone but hadn't performed any operation to it.
Fully charge phone's battery and after that Master Reset / Re-flash phone.

Best Regards
GSMServer team



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Old 11-09-2016, 16:56   #3 (permalink)
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5065n

Quote:
Originally Posted by GSM_Support View Post
@ frankcelular1,

According to the provided log files SigmaKey have read information from the phone but hadn't performed any operation to it.
Fully charge phone's battery and after that Master Reset / Re-flash phone.

Best Regards
GSMServer team





and how to flash this model i have done hard reset and today same
only freeze on logo

thanks
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Old 11-09-2016, 18:54   #4 (permalink)
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bro mine is 5056o phone is in same condition like yours.i have not find solution
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Old 11-09-2016, 22:00   #5 (permalink)
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Quote:
Originally Posted by ahmedao1 View Post
bro mine is 5056o phone is in same condition like yours.i have not find solution
i am trying Mobile Upgrade Q 4.9.7

but no success yet
my phone only conect in Android HSUSB QDloader 9008

but program no detect the phone

does some body have any solution for this
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Old 11-12-2016, 21:52   #6 (permalink)
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tengo el mismo problema alguienm ha podido resolver eso?? tengo el tlf colgado e ellogo igual
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Old 11-14-2016, 08:57   #7 (permalink)
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@ frankcelular1,

PM me Team Viewer User ID and Pass, for remote session, please.

Best Regards
GSMServer team



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Old 11-14-2016, 14:59   #8 (permalink)
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In all the internet and there is a part where they tell me to load the security file of the bootloader support of the section of sigma alcatel cualcomalcatel and it is loaded from the service part from the sigma but I have not been able to prove because I do not have To download the file if someone has it you could download it and pass it to me or try and let me know
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