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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 07-03-2013, 21:22   #16 (permalink)
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i am unable to install drivers please help me......
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Old 07-03-2013, 21:52   #17 (permalink)
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Unable to install drivers

i am Unable to install drivers, i have tried on three different computers but it does not install drivers, and i am also unable to find on internet please provide me if you can thanks
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Old 07-04-2013, 07:16   #18 (permalink)
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@ Asad Haiderm

Link for the drivers available in the unlock manual for V768 and other Broadcomm based phone models.
Here is direct link for them.

Before running unlock operation, please double check manual.

Best Regards
GSMServer team



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Old 07-04-2013, 15:55   #19 (permalink)
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Broadcom smartphone USB Driver

there are two files are in the "Broadcom smartphone USB Driver" zip folder 1-bcmvcp (setup info) 2-bcmvcp (system file) but when i connet my phone (without battery via usb) it does not find driver and when i manually goto the extracted files it does not select any of two mentioned above... please help me i am glad that you replied my query...thankyou very much.
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Old 07-04-2013, 16:08   #20 (permalink)
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@ Asad Haider,

Download these drivers, Unrar files from the archive to a separate file folder, connect powered off phone and manually select drivers folder for the device that will appear.

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Old 07-04-2013, 18:48   #21 (permalink)
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sir i am troubling you much but this page is not opening it says "Oops! Google Chrome could not find http" and same for explorer , i forgot to mention that i have access three different operating systems "xp sp3", "windows 7-64bit" and "Windows 8-64bit" which one should i use?
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Old 07-04-2013, 19:48   #22 (permalink)
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tihs time i tried on XP, i was successfully installed driver it was saying "Broadcom USB to Serial (COM 04) " but when i clicked on Direct download,
""
SigmaKey 1.26.02
Looking for S-Card... Not found, No card readers available
Please connect SigmaKey dongle ""

What is this??? i have two ZTE v768 i have tried both same problem with both
and on windows 7 and 8 it says,

"Windows found driver software for your device but encounteered an error while attempting to install it"

please also tell me how can i share screen shot...
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Old 07-05-2013, 07:55   #23 (permalink)
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You encounter issues with the dongle drivers this time. Install these ones (recommended by the developers of Sigma).
In addition, this is the video that shows how to install dongle driver

Quote:
i have access three different operating systems "xp sp3", "windows 7-64bit" and "Windows 8-64bit" which one should i use?
If you deal with Broadcom models, WIN XP is the recommended OS for it.
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Old 07-07-2013, 09:59   #24 (permalink)
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Sir i have installed this driver on my windows xp but still i am facing the same problem.......i have two ZTE v768 mobiles oone more thing when i connect any of my phones to any of my computer it detects the device as unknown and then it losses the detection and it continuously happen
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Old 07-08-2013, 06:55   #25 (permalink)
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@ Asad Haider,

What an issue exactly you're dealing with at the moment?
Post here log file, it would help us to find out what could go wrong.

Best Regards
GSMServer team



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Old 07-08-2013, 07:48   #26 (permalink)
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Don't forget to manually select Broadcom Baseband processor type: BCM2155x for v768.
Here is the full manual
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Old 07-09-2013, 15:41   #27 (permalink)
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Here is my Log:
"
SigmaKey 1.26.02
Smart card service is stopped. Starting...OK
Looking for S-Card... Not found, No card readers available
Please connect SigmaKey dongle"
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Old 07-09-2013, 15:51   #28 (permalink)
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Firts i connect the device and select broadcom platform, drivers are installed tthen i select BCM2155x manually then it detects the device and shows "Broacdcom USB to Serial (COM6)*Broadcom Corporation" in serial port section but then undetectes the device and Broacdcom USB to Serial (COM6)*Broadcom Corporation vanishes from the selection and it continuously happnes when it shows it i select it and press Direct unlock, the it sows a log which i already send in the upper message,
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Old 07-09-2013, 15:51   #29 (permalink)
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@ Asad Haider,

This error shows that the SigmaKey could not be detected.
Please perform following operations:
  1. Connect SigmaKey/Box directly to PC USB port
  2. Go to folder x:\Program Files\GsmServer\SigmaKey\drivers\AU9540DrvPkg V1.7.26.0_WHQL\
  3. Run Setup.exe and reinstall drivers for your Sigma
  4. Run software once again
  5. SigmaKey suppose to be detected by software
  6. Run Unlock operation

If any error appears, save log file and post it here, also please sign what OS current PC has.

Best Regards
GSMServer team



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Old 07-09-2013, 21:22   #30 (permalink)
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i don't have any SigmaKey/Box , i have only software of sigma key, do i need any hardware??? i thought that sigmakey is a software....
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