I just register here to answer this specific question. I had the same issue that I got no option to select the wipe the data/factory reset highlighted option. I usually get sweat in my hands (palmar hyperhidrosis) when hold something so I was not sure that touch buttons were working or not. I finally got a tissue paper and selected the first touch button (book icon ) that is usually called menu key and the "no no no yes" options appear and then I again tap on the same menu key and it started wiping data. Once completed, I restarted phone by the "reboot now" option and all done!