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|05-27-2012, 11:54||#1 (permalink)|
Join Date: Apr 2004
Thanked 21 Times in 15 Posts
FAILED (Device record missing)
Hi folks getting this error and can't connect any phone:
4SE - tool 1.8.5 (S/N:0000000.....
Selected model: Vivaz™ pro (U8)
Selected operation: Read info
Selected interface: USB (EROM)
Checking USB driver status...FAILED (Device record missing)
Remove battery, wait a few seconds and insert it back
Plug USB cable holding "Green" button
Phone will not connect. Any ideas? Tnx.
|05-27-2012, 14:51||#3 (permalink)|
No Life Poster
Join Date: Nov 2006
Thanked 364 Times in 264 Posts
install drivers manually in device manager for this phone and try to read info again
|05-27-2012, 14:56||#4 (permalink)|
Join Date: Jun 2005
Location: Been lonely since that day
Thanked 33,527 Times in 2,662 Posts
when you hold GREEN button or as you say any phone not connecting ... for example if you have any phone when software say PLUG usb cable by holding anykey like "C" or "BACK" or "GREEN" is your Computer asking for Drivers ?
|05-30-2012, 17:14||#6 (permalink)|
Join Date: Jul 2002
Thanked 333 Times in 160 Posts
Hi, if you run installer - not means drivers are installed.
Need to watch the installation process and what the installer shows you in the end.
You have NOT installed the drivers propertly. Driver installation need to start from Start->Applications->4SE menu
What OS you have (type and bits)?
Have admin rights?
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